Rishav Verma

Results-driven Senior Infrastructure Engineer with 6+ years of experience managing enterprise WinTEL infrastructure, virtualization platforms, and Azure cloud environments 24*7 Environment. Expertise in handling critical incidents, performing root cause analysis (RCA), and maintaining infrastructure stability within SLA-driven environments.

System Administrator - Tata Consultancy Services

(2021-07)

• Administer and maintain enterprise Windows Server and WinTEL infrastructure
• Manage VMware vSphere and Horizon VDI environments
• Managed 24×7 production support, handling critical incidents, escalations, and system recovery while ensuring SLA compliance.
• Perform Root Cause Analysis (RCA) and implement preventive measures
• Execute patching via SCCM/WSUS. remediate vulnerabilities using Qualys
• Remediate vulnerabilities using Qualys
• Manage Active Directory users, groups, and policies

Analyst - Fidelity National Financial

(2018-07 - 2021-06)

• Processed complex mortgage and loan documentation
• Ensured compliance with regulatory standards
• Resolved process exceptions to improve efficiency

Bachelor of Computer Applications - Computer Applications - Magadh University (2017)

Senior Secondary - St. Karen's Sec School (2014)