Senior Infrastructure Engineer - NTT Global India PVT.LTD.
(2021-10)
NTT Global India, a division of NTT. Ltd, is a leading pioneer in the software-defined networking industry. Currently working as Senior Infrastructure Engineer to provide 24x7 support to multiple countries around the Globe.
- Quick response to all the queries and incidents via user's preferred way of communication like telephone, IM and email.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Microsoft ENTRA ID, Managing users.
- MFA reset from MS Azure.
- Migration non-EDM to EDM.
- Managing MAC and migration from JAMF to Intune.
- Managing Crowdstrike and Qualys security tool.
- Assist user to configure and reset OKTA on mobile and laptop.
- Properly escalate unresolved issues to appropriate internal teams
- Prioritize and manage several open issues at one time
- Authorized software installation on User's machines via remote.
- Create KB articles of resolved issues.
- Ticket management in ServiceNow, adhering to SLA
- Provide technical support for BAU applications like 0365, OneDrive, SAP etc, Virtual Desktop.
- Adding, removing users from DL, Shared mailbox and security groups.
- Assigning license and configuration of Azure Domain devices
- Provide support to client specific applications.
- Mailbox delegation access (Exchange server)
- Handling issues related to VPN, Wi-Fi and supported tools like Microsoft Authenticator and Cisco AnyConnect.
Sr. System Engineer - Lauren Information Technologies Private Limited
(2019-12 - 2021-10)
Lauren Information Technologies Private Limited is a well-known service provider of different applications and business process services in strategy, consulting, development and testing. Currently working as Sr. System Engineer to provide 24x7 support to multiple countries around the Globe.
- Quick response to all the queries and incidents via user's preferred way of communication like telephone, IM and email.
- Authorized software installation on User's machines locally and via remote.
- Ticket management in ServiceNow, adhering to SLA
- Provide technical support for BAU applications like 0365, OneDrive, SAP etc.
- Assigning license and configuration of Azure Domain devices
- Provide support to client specific applications like Irricad, and SAP GUI.
- Managing Domain user 's, ID creation, roaming profile, OU and Maintaining Active Directories.
- Handling issues related to VPN, Wi-Fi and supported tools like OKTA Verify and Checkpoint Manager
- Node monitoring around the Globe using SolarWinds and Xandria
- SharePoint Management including site creation, role-based access, restoration etc.
Senior System Engineer - ZacZack IT Solutions Pvt Ltd
(2018-04 - 2019-12)
ZacZack IT is a well-known service provider of different applications and business process services in strategy, consulting, development and testing. The project is to provide support for TCL and non-TCL employees based out of India and other countries UK, Japan, China, Singapore, Sri Lanka etc.
- Quick response to all the queries and incidents via user's preferred way of communication like telephone, IM and email.
- Authorized software installation on User's machines.
- Provide technical support for BAU Applications like office 365, Skype for business, Lync, SharePoint, one drive etc.
- Installation and configuration of IBM Mass365 BYOD devices
- Provide support to client specific applications like Cramer, CRM, DMS and Touchpoint
- Managing Domain user 's, ID creation, Roaming profile, OU and Maintaining Active Directories.
- Handling issues related to VPN, Wi-Fi and supported tools like Secure AUTH and AnyConnect
Technical Support Engineer - OpenView Technologies
(2016-04 - 2018-03)
OpenView Technologies is an India based IT infrastructure company for offering technology-based IT products and services to many organizations. To provide support to a team working for one of the leading clients of Tech Mahindra
- Providing technical support to users on phone and end-to-end user support.
- Outlook configuration
- Basic knowledge about McAfee antivirus
- Formatting and OS building (Win 7, Win 8 & Win 10)
- Raising tickets for reported issues and assigning tickets to respective teams
- Manage shared folder and devices through permission
- Mail Clients configuration backup &Troubleshooting (MS Outlook)
- Data Backup of all users.
- Internet & LAN configuration, troubleshooting
- Software troubleshooting update and patch installation
- Issue H/W, S/W and accessories to users.
- Inventory management.
