Rishi Pandey

Results-driven support professional with 2+ years of experience at iEnergizer across customer and vendor support roles. Promoted within one year for strong performance, structural problem-solving, SLA compliance, and stakeholder communication.

Vendor Support Specialist - iEnergizer

(2025-07 - 2026-05)

• Managed 40+ vendor accounts and resolved complex inquiries and escalations across support channels.
• Achieved 95% first-contact resolution through a structured, solution-focused approach.
• Collaborated with internal teams to streamline workflows, contributing to a 15% reduction in average handling time.

Customer Support Representative - iEnergizer

(2024-07 - 2025-07)

• Handled 50+ daily multi-channel customer interactions while consistently meeting SLA and quality targets.
• Maintained 95%+ CSAT score and earned rapid promotion to Vendor Support through consistent performance.

BBA - Computer Applications - MIT School of Management (2017 - 2020)

Higher Secondary - South End Centre, Howrah