Rita Sharma

Dynamic and results-driven CRM professional with 12+ years of experience, including 8+ years leading CRM operations in real estate. Skilled in customer relationship management, team leadership, compliance and operational excellence, with proven success in managing multiple projects simultaneously and driving customer satisfaction and revenue growth.

CRM HEAD MANAGER at GULNAAR REALTY (2024-01 – Present)

• Led and managed CRM operations to ensure seamless customer experience.
• Resolved client queries and complaints with timely solutions.
• Coordinate with sales, legal, finance, accounts, projects and banking teams for seamless customer service delivery.
• Ensure compliance with RERA guidelines, agreement terms, possession documentation and legal requirements.
• Manage post-sales operations.

CRM HEAD at MAXXUS ELANZA (2020-01 – 2024-12)

• Successfully managed and delivered all project units by 2024 independently.
• Managed Agreements, Allotments, cancellations, and post-sale documentation.
• Collaborated with Sales team for Sale Deeds, Agreements, and possession handovers.
• Ensured timely payment collections, demand notices.
• Led CRM team operations while handling customer queries related to transfers and registrations.

CRM MANAGER at GBP PVT LTD (2017-01 – 2020-12)

• Generated payment receipts and maintained accurate customer documentation.
• Managed cancellation processes and ensured smooth request handling.
• Coordinated possession handovers for plots and floors efficiently.
• Prepared and processed unit transfer and swapping documentation.
• Maintained organized, audit-ready customer records and files.
• Resolved client queries and provided cross-functional operational support.

SENIOR SALES MANAGER at Enrico Solution Pvt. Ltd (2014-01 – 2017-12)

• Managed customer records and official communications efficiently.
• Coordinated marketing campaigns and promotional activities.
• Oversaw listing updates across multiple platforms.
• Handled operations for a large residential township project.
• Experienced in luxury residential project sales and client handling.

ASSISTANT SALES MANAGER at Imperial Realtors (2011-01 – 2014-12)

• Managed client and broker queries efficiently.
• Maintained customer records and communications.
• Coordinated marketing and promotional activities.

BACHELOR IN POLSCIENCE (HONOURS) in Political Science – CALCUTTA UNIVERSITY (2005-12)

FUNDAMENTAILS OF COMPUTER COURSE - MS-XCEL in Computer Skills (2005-12)