Ritesh Audichya

Twenty-two years in the Indian automotive dealership space, with the last 16 at VSS Hero — progressing from technician-level work to leading the entire dealer network. Deep hands-on knowledge of how a dealership actually runs: the workshop floor, insurance partners, CSI pressures, and the walk-in customer who just received an unexpected bill. Progressed through four distinct roles at the same dealership — a track record built on results, not job-hopping.

Known for keeping operations moving — whether that's a backlog of accidental repairs, a team that needs direction on a tough day, or a network target that needs closing.

Dealer Network Manager - VSS Hero (Authorised Hero MotoCorp Dealership) - Udaipur

(2025-01)

Stepped into senior network leadership after building the service side of the business for over a decade. Responsible for the full commercial picture — sales, retention, and regional dealer performance.

• Oversee dealer network operations across the Udaipur region, managing sales strategy, performance targets, and inter-team coordination for a network of 12–15 active dealer touchpoints.
• Develop and execute market penetration plans, working directly with sales and service heads to align monthly business priorities with Hero MotoCorp corporate directives.
• Drive consistent achievement of monthly volume and retention targets, contributing to year-on-year network growth since assuming the role.

Manager — Customer Care - VSS Hero (Authorised Hero MotoCorp Dealership) - Udaipur

(2023-01 - 2025-01)

Ran the entire customer care function during post-COVID market recovery — a period of elevated expectations and high complaint volumes.

• Maintained CSI score consistently above dealership benchmark by tightening response protocols for service complaints across all customer touchpoints.
• Reduced repeat escalation rate by introducing a structured follow-up process for resolved cases, cutting re-escalations by an estimated 30%.
• Ensured full compliance with Hero MotoCorp's Customer Care framework — from first call to vehicle handover.
• Handled the most complex customer disputes directly, including accidental repair delays and warranty disputes with insurance partners.

Accidental & Floor Supervisor → Front Line Supervisor - VSS Hero (Authorised Hero MotoCorp Dealership) - Udaipur

(2010-01 - 2023-01)

Thirteen years in one place, across two growing roles — because the work was always genuinely interesting and the scope kept expanding.

• Led a team of 30–35 service staff and technicians, responsible for scheduling, performance feedback, and day-to-day issue resolution across a high-volume workshop.
• Managed daily workshop floor operations overseeing job card flow, bay allocation, and technician output — typically handling 150–180 vehicles per month.
• Handled end-to-end accidental repair workflow — intake inspection, insurance surveyor coordination, repair authorisation, and vehicle delivery — for approximately 40–50 accidental cases per month.
• Processed warranty claims directly with Hero MotoCorp, maintaining a clean submission record with consistently minimal rejections over 13 years.
• Reduced average repair turnaround time through workflow restructuring that improved bay utilisation during peak periods, cutting average TAT by an estimated 15–20%.
• Supervised a workshop support team of 8–10 staff for administrative, parts coordination, and customer communication functions.

Accidental & Floor Supervisor - Bajaj Dealership (2-Wheeler) - Udaipur

(2007-01 - 2010-01)

• Managed vehicle intake, accidental inspection, and daily workshop floor coordination for a mid-size Bajaj dealership, overseeing a team of 10–12 workshop staff.
• Worked directly with external insurance surveyors on damage assessments and repair authorisations, building the foundational expertise later applied at VSS Hero.
• Supported process improvements at the service intake stage that reduced average customer wait time by an estimated 20 minutes per job card.

Service Advisor - Automobile Dealership - Udaipur

(2006-01 - 2007-01)

• First customer-facing role — handled service intake, preliminary diagnosis, estimate generation, and delivery coordination.
• Developed customer communication skills that have remained central to every subsequent role.

Technician - Tata LCV - Udaipur

(2004-01 - 2006-01)

• Hands-on maintenance, fault diagnosis, and repair work on Light Commercial Vehicles under Tata standard operating procedures.
• Foundation role — where the deep understanding of what actually happens inside a workshop began.

Bachelor of Arts - Arts - Mohanlal Sukhadia University (MLSU)

12th Standard (2000-01)

10th Standard (1998-01)