Ritesh Kumar

Dynamic and performance-driven Director – Talent & Client Management with more than decade years of progressive experience in talent acquisition strategy, key account management, and client delivery within fast-paced environments. Proven expertise in scaling recruitment operations, building strategic partnerships, and leading high-performing teams to achieve hiring goals and client satisfaction. Adept at aligning talent solutions with business needs, driving revenue growth, and delivering consistent value to stakeholders.

Core Competencies

• Talent Acquisition Strategy
• Client Relationship Management
• Key Account Management
• Recruitment Operations
• Leadership & People Management
• Workforce Planning
• ATS / CRM Tools 
• P&L Ownership & Budgeting
• Business Development Support
• SLA/KPI Management
• Global Hiring Exposure (US, APAC)

• Lead end-to-end client delivery and talent strategy for key enterprise accounts across IT and Non-IT.
• Managed a team of 12 recruiters, account managers, and client success leads; ensured hiring SLAs and KPIs were consistently met.
• Developed and executed hiring strategies for high-volume and niche roles across geographies.
• Acted as a trusted advisor to clients, identifying workforce trends, addressing delivery gaps, and recommending proactive hiring solutions.
• Collaborated with business development to support pre-sales, proposal creation, and onboarding of new clients.
• Conducted regular QBRs and performance reviews with clients; improved delivery quality and fill rates.
• Partnered with internal teams and hiring managers to forecast demand, plan talent pipelines, and deliver to expectations.