Rithik Raj

Detail-oriented and analytical Trust & Safety Professional and Content Moderator with over 2 years of experience in platform policy enforcement, ad moderation, corporate quality assurance, and fraud mitigation. Proven track record of managing high-volume moderation queues, auditing digital assets against strict compliance guidelines, and resolving complex user escalations using Zendesk. Certified in Japanese (JLPT N4) and equipped with strong bilingual communication skills to support global remote operations.

Creative Consultant – Quality Assurance (Freelance) - MPS Limited

(2025-05 - 2026-04)

• Monitored and audited creative art deliverables across multiple high-volume commercial projects to ensure strict compliance with quality standards.
• Identified, documented, and corrected visual defects, formatting errors, and layout inconsistencies against corporate design guidelines.
• Balanced daily review workflows for concurrent contract portfolios while consistently meeting tight delivery schedules.

CCE – Trust & Safety (OLX Process) - Allsec Technologies

(2019-05 - 2020-06)

• Monitored and moderated user-generated advertisements and account activities to ensure strict compliance with platform trust, safety, and community guidelines.
• Collaborated under the direction of the Fraud Analyst team to identify, escalate, and mitigate fraudulent listings and suspicious user behaviors.
• Managed customer escalations and support services via phone and email channels, resolving complex user queries with high satisfaction.
• Utilized internal ticketing systems and Zendesk to track, categorize, and document policy violations and account disputes.

Bachelor of Commerce - IGNOU (2021)