Rithik Raj

Experienced Trust & Safety Professional and Content Moderator with a proven track record in platform policy enforcement, ad moderation, and conflict resolution. Over a year of corporate experience managing high-volume moderation queues and highly skilled in utilizing Zendesk and Advanced Excel to maintain safe online environments. Certified in Japanese (JLPT N4) and offering strong bilingual communication skills to support global remote operations

Trust & Safety Executive (OLX Process) at Allsec Technologies (2019 – 2020)

• Monitored and moderated user-generated advertisements and account activities to ensure strict compliance with platform trust, safety, and community guidelines.
• Collaborated under the direction of the Fraud Analyst team to identify, escalate, and mitigate fraudulent listings and suspicious user behaviors.
• Assisted in maintaining a positive, secure, and spam-free online environment for the digital marketplace.
• Managed customer escalations and support services via phone and email channels, resolving complex user queries with high satisfaction.
• Utilized internal ticketing systems and Zendesk to track, categorize, and document policy violations and account disputes.

Freelancing (2025 - Present)

Bachelor of Commerce in Commerce – IGNOU (2021)

HSSC – Holy Child Public School (2015)

SSC – Holy Child Public School (2013)