Motivated professional with 5+ years in BFSI and IT operations, specializing in CRM, compliance, and process optimization
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Motivated professional with 5+ years in BFSI and IT operations, specializing in CRM, compliance, and process optimization. Seeking to leverage Salesforce expertise to design scalable solutions, automate workflows, and enhance customer experiences.
Senior Process Associate - Tata Consultancy Services
(2024-02 - 2026-03)
As Senior Process Associate at Tata Consultancy Services, I directed workforce management and business reporting, scheduling, budgeting, and resource allocation to align staffing with operational needs. I facilitated training initiatives that improved team utilization and reduced ramp-up time for new hires, while ensuring compliance with organizational standards and streamlining operational processes to drive greater efficiency across the team.
Customer Relationship Officer - Bandhan Bank
(2023-02 - 2023-12)
As Customer Relationship Officer at Bandhan Bank, I Managed customer relationships and operational processes, ensuring compliance with banking regulations. Used Finacle and Flexcube for customer data maintenance, supported client onboarding, and handled documentation and transactions with accuracy.
Service Officer - Kotak Mahindra Bank
(2020-11 - 2023-02)
As Service Officer at Kotak Mahindra Bank, I Oversaw retail banking operations and compliance, delivering high-quality client support. Worked on Finacle and Flexcube for customer data maintenance and relationship management, while additionally serving as cashier, handling cash transactions accurately and in line with banking protocols.
B.Tech - Civil Engineering - IMPS College of Engineering & Technology, MAKAUT (2017 - 2020)
Diploma - Civil Engineering - Ratua S.N. Bose Government Polytechnic, WBSCTVES (2014 - 2017)
Secondary Education - Malda C.C. Girls' High School, WBBS (2014 - 2014)
