Ritika Gupta

Experienced BI / Analytics Platform Engineer with over 5 years of expertise in managing enterprise-scale data platforms, effectively supporting a diverse global user base of 3,000+ across various time zones. Proficient in designing scalable BI architectures and optimizing performance, while ensuring robust automation and governance in complex environments exceeding 7.2 TB. Committed to maintaining high service standards with 99.9% SLA adherence, delivering reliable insights and data-driven solutions for enhanced decision-making.

Tableau Architect (Sr. Data Engineer II) - KPI Partners

(2026-04)

• IC Role to maintain and build the whole platform for Berkeley.

BI Platform Engineer (Data Engineer II) - Expedia Group

(2021-07 - 2026-02)

• Architected and operated a 15-node Tableau HA cluster on AWS processing 7.2 TB of analytical data, supporting 3,000+ global users across NA, EMEA, and APAC, sustaining 850+ peak concurrent sessions with 99.9% SLA-backed uptime.
• Architected and scaled 15-node Tableau Server clusters across AWS, implementing workload distribution, node isolation strategy, and performance tuning to prevent saturation during peak enterprise usage.
• Led end-to-end Tableau Server upgrades across production environments, improving platform stability, and reducing upgrade-related incidents.
• Engineered Python-based automation framework using Tableau REST APIs to proactively monitor cluster health, eliminate 30% stale content, and reduce infrastructure cost by 20%, saving 12 compute hours monthly.
• Designed enterprise-wide RBAC governance model integrated with Active Directory SSO, eliminating permission to sprawl across 1,000+ workbooks and strengthening audit compliance across global analytics teams.
• Enabled self-service analytics by standardizing governance models and automating content hygiene, reducing admin dependency and recurring support tickets.
• Led Sev-1/Sev-2 incident response as primary on-call owner, conducting RCA for high-impact outages and implementing preventive architecture changes that reduced recurring incidents by 32.

Data Engineer - I (BI Platform Engineer) - Expedia Group

(2021-07 - 2026-02)

• Implemented Tableau–Slack integrations to enhance alerting and incident collaboration, reducing response times by 30%.
• Resolved production performance bottlenecks by analyzing extract failures, backgrounder queues, and server logs, strengthening platform stability during scaling phases.
• Contributed to tableau Server operations across upgrades, monitoring, and incident resolution, building a strong foundation in platform reliability and performance.
• Contributed to cross-platform BI initiatives, supporting Tableau and Looker adoption for enterprise analytics teams.

Data Analyst Intern - Medtour Easy

(2021-03 - 2021-04)

• Analyze patient travel data using Tableau to support market research initiatives.
• Designed Tableau dashboards analyzing acquisition trends, patient travel patterns, and conversion funnels to inform marketing targeting strategies.
• Delivered analytical insights that informed customer targeting strategies for lead generation.

Bachelor of Technology - Information Technology - Uttar Pradesh Technical University (2016 - 2020)