Ritika Jadhav

Proven ability to enhance workflow and communication, while maintaining organized environments. A quick learner adept at using MS Office, I thrive under pressure and consistently deliver exceptional customer service.

Front desk Assistance - Tata Heritage Motors

(2025-05)

• Greeted visitors and directed them to relevant departmentsfor assistance.
• Managed incoming calls, efficiently addressing customer inquiries.
• Scheduled appointmentsfor service manager, optimizing workflow and resource management.
• Maintained organized reception area by arranging materials and furniture.
• Assisted with inventory management of office supplies and promotional items.
• Reviewed vendor bills and forwarded to accounts department for processing.

CRE - Bhavna Mahindra

(2024-08 - 2025-05)

• Meet and greet customers in a professional manner.
• Responding to issues such as service inquiries, problem resolution, and retaining accounts. Handling customer escalations and all customer relations issues.
• Preparing Daily, Weekly and Monthly Service reports and sharing with relevant department heads.
• Managing customer expectations.
• Building customer relationships and loyalty.
• Quickly researching and investigating issues that concern a customer.

Receptionist - Hallmark Honda

(2022-05 - 2024-08)

• Managed Board-line inquiries and created test drives within CRM portal. Coordinated booking logins. Maintained vehicle log sheets for precise inventory management.
• Greeted visitors and directed them to appropriate departments.
• Scheduled appointments for service and sales departments efficiently.
• Handled administrative tasks to support office staff and management.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

CRE - Shaman (Volkswagen Downtown Mumbai)

(2019-01 - 2022-04)

• Taking Service Appointments
• Resolving customer complaints.
• Preparing Daily, Weekly and Monthly Service reports and sharing with relevant department heads.

Secondary - IES Digambar Patkar School Dadar (2014 - 2015)

Higher secondary - Commerce and Economics - Chetna Hazarimal Somani College Mumbai (2016 - 2017)

B. Com - Commerce and Economics - Chetna Hazarimal Somani College Mumbai (2020 - 2021)