Digital Operations Executive - GETSETUP (Unipart Group - Walkabout active agers)
(2025-09)
Currently work closely with co-founders and senior leadership, bringing experience from EY (Business Development), JP Morgan, early Uber leadership, Barclays (Managing Director), and The Times Group, supporting daily operations, partnerships, and strategic execution.
- Onboarded 300+ members, improving engagement and retention through CRM automation and WhatsApp campaigns during a flagship event (Dec 2025).
- Executed WhatsApp marketing and automation using Interakt (WhatsApp Business CRM) and HubSpot, delivering campaigns, broadcasts, reminders, and personalised engagement flows to improve participation and retention.
- Led multi-channel customer engagement across WhatsApp, calls, Instagram, Facebook, Snapchat, and Slack, ensuring high-quality communication and customer experience.
- Managed CRM workflows and performance tracking using Interakt, HubSpot, Salesforce, and Excel, analysing leads, customer journeys, partnerships, and engagement metrics to drive continuous improvement.
- Leveraged AI tools (ChatGPT, Perplexity, Gemini, Claude) along with Adobe and Canva to support event coordination, content creation, research, communication optimisation, and operational efficiency.
Client Operations & Sales Support Manager - JD Sports Fashion Plc - London, United Kingdom
(2023-02 - 2025-06)
- Streamlined order fulfilment processes and backend coordination to improve day-to-day operational efficiency and reduce customer response times.
- Produced regular KPI reports and operational insights to support sales forecasting, inventory planning, and store-level performance reviews.
- Worked cross-functionally with store teams, operations, and compliance to enhance customer experience, product availability, and process adherence.
- Supported in-store and digital promotional executions by coordinating stock readiness, timelines, and communication across teams.
- Served as a key point of contact between frontline staff and backend operations, ensuring accurate execution, issue resolution, and consistent service standards.
Business Research Analyst (Hybrid) - Unipart Group - Oxford, United Kingdom
(2023-04 - 2024-12)
- Led digital audits to assess automation, digital maturity, and e-commerce operations within global logistics environments.
- Built KPI dashboards and stakeholder reports to improve operational efficiency, risk control, and decision-making.
- Analyzed market and regulatory trends impacting Industry 4.0 adoption, AI, IoT, and cloud technologies.
- Proposed AI-driven solutions, including SAP Cloud, AGVs, ChatGPT, and Blue Yonder for real-time visibility and optimization.
- Contributed to a strategic digital transformation roadmap aligning automation with global supply chain resilience.
Sales Development Representative (Hybrid) - The Times of India (Times Group) - Mumbai, India
(2021-03 - 2022-11)
- Delivered CRM-driven sales operations and client engagement, improving satisfaction and retention across touchpoints.
- Built digital communication and lifecycle management skills, supporting membership and engagement growth.
- Assisted in digital audits and KPI reporting to strengthen customer lifecycle performance.
- Trained senior users on digital platforms, improving accessibility and onboarding success.
- Supported customer-focused sales strategies, driving measurable engagement and conversion outcomes.
