Ritu Shah

Proactive SAP SD Consultant with 4.5+ years of experience in SAP S/4HANA and SAP ECC module, leading a team of 10 professionals. Holding an MBA with a strong foundation in Computer Science, I specialize in optimizing core business processes, particularly Order-to-Cash (OTC). Expertise in production support, agile methodologies, client relationships, cross-functional integration with MM, FI, and LE, and utilizing ServiceNow and JIRA for efficient issue tracking and resolution.

Recognized for driving successful project execution, improving process efficiency, and consistently exceeding client expectations.

Functional Consultant (SAP SD) at Tata Consultancy Services Ltd (2022-03 – Present)

Led major hyper care phases for SAP ECC to S/4HANA migration and new product go-live, managing 20+ monthly defect resolutions and change requests. Achieved 40% reduction in incident volume through RCA and SOPs. Resolved 500+ monthly incidents and service requests using ServiceNow with consistent SLA adherence.

• Led 2 major hyper care phases for SAP ECC to S/4HANA migration and new product go-live, providing on-site client support to ensure seamless transitions
• Managed 20+ monthly defect resolution and change requests for legacy systems, performing gap analysis and defining as-is and to-be processes
• Collaborated with third party vendors to implement E-invoicing and EDI solutions for multiple countries, streamlining billing processes and system stability
• Achieved a 40% reduction in incident volume by analyzing recurring technical issues and developed RCA and SOPs for permanent fix
• Resolved 500+ monthly incidents and service requests using ServiceNow, consistently meeting SLAs and received client commendation for prompt action
• Managed critical P1/Major Incidents (MIs), leading escalations and driving root cause analysis for timely SLA maintenance
• Supported integration of SAP SD (Sales & Distribution) with SAP Hybris billing for 5 legacy systems, facilitating seamless transaction and billing processes
• Facilitated significant project deliverables by collaborating with ABAP development teams, managing UAT scenarios across multiple environments
• Expertise in Order-to-Cash (OTC), IDoc processing, AIFs, LSMW, mass maintenance, pricing and condition techniques and master data
• Fixed interface issues, with XML data replication and analysis in lower Environment for different legacy systems

Functional Consultant (PI / PO) at Tata Consultancy Services Ltd (2021-07 – 2022-02)

Implemented and maintained SAP NetWeaver PI/PO and ALE-IDoc configurations. Leveraged monitoring tools to identify and resolve integration issues. Documented configurations, mappings, and processes for knowledge transfer.

• Implemented and maintained SAP NetWeaver PI/PO and ALE-IDoc configurations
• Leveraged SAP PI/PO monitoring tools (Runtime Workbench, SXMB_MONI) to identify and resolve integration issues
• Documented SAP PI/PO configurations, mappings, and integration processes for knowledge transfer and support

MBA in Marketing & Operations – Institute of Management, Nirma University (2021)

B.Tech in Computer Science – Chandubhai S. Patel Institute of Technology, CHARUSAT University (2017)