Ritu Tiwari

Dedicated, patient, and highly organized professional with extensive school administration, coordination, and counseling credentials. Proven track record in managing parent-student relationships, handling admissions inquiries, resolving academic or fee-related questions, and optimizing communications across digital and telephonic channels. Seeking a Senior School Coordinator or Academic Administrator position within Delhi/NCR to drive institutional satisfaction and smooth administration.

Senior Coordinator at Sanskar Public School, Mathura (2025-07 – Present)

• Directly coordinate day-to-day operations for parents and students, efficiently resolving over 100+ queries daily concerning admissions, school fee structures, and academic programs.
• Successfully manage the institutional help desk ecosystem utilizing multi-channel communication systems including telephonic support and active WhatsApp chat resolution workflows.
• Implement parent-centric empathy protocols to address complaints, ensuring high satisfaction levels and stronger retention of school admissions.
• Oversee internal academic records databases, execute diligent schedule follow-ups, and ensure communication sync across campus departments.

Senior Coordinator at DEVAS Public School, Ghaziabad (Collab. with DPS Baghpat) (2019-07 – 2022-09)

• Headed the administrative interaction counter serving over 100+ parents and incoming student prospects daily for admission onboarding and academic consulting.
• Owned digital parent communication desks, addressing critical structural inquiries via official WhatsApp channels and structured phone calls.
• Maintained precise historical documentation of queries, resolved complex fee or billing discrepancies, and managed essential calendar follow-ups.

Teacher / Counselor at S.P.M Public School, Kushinagar, Gorakhpur (2017-07 – 2019-06)

• Managed formal parent-teacher counseling sessions and strategically resolved student developmental and institutional concerns professionally.
• Collaborated with the administrative leadership team to outline smooth institutional operational guidelines and community outreach systems.

Bachelor of Education in B.Ed. – College of Information Technology, Ch.

Charan Singh

University (2022)

Advanced Diploma in Child Education & Applied Psychology in Child Education & Applied Psychology – All India Early Childhood Care & Education, Delhi (2016)

Master of Arts in English – St. Andrew's College, DDU University, Gorakhpur (2008)

Bachelor of Arts in English, History & Political Science – Gangotry Devi Mahila Mahavidyalaya, DDU University (2006)

Intermediate & High School – M.P Girls, U.P. Board (2003)