Riya Thorve

Business Analyst with 5+ years of experience gathering, analysing, and translating business requirements into scalable solutions across financial services, e-commerce, and multi-city operations environments. Proven track record leading full BRD-to-UAT lifecycles, building KPI dashboards and MIS reporting frameworks, and driving data validation and governance initiatives—including a 65,000-record database overhaul that lifted email deliverability to 99%. Skilled in SQL, Power BI, Advanced Excel, and PowerPoint-based executive reporting, with strong stakeholder management experience.

Seeking a role where requirements management and analytics expertise can drive measurable business outcomes.

Assistant Manager – Business Analysis & Data Operations at IC3 Movement (2026-02 – Present)

• Own the HubSpot CRM strategy end-to-end, translating stakeholder requirements into scalable workflows and automation solutions across Communications and Outreach teams, eliminating recurring manual coordination efforts.
• Led a data governance initiative by auditing, cleansing, and deduplicating a 65,000-record contact database to 35,000 verified records within 6 weeks — a 46% reduction in database volume — improving email deliverability to 99% and open rates to 60%, while enabling data-driven campaign targeting and outreach-cost decisions.
• Designed and automated an end-to-end reporting pipeline in Google Sheets spanning event registration through completion, reducing manual reporting effort, improving tracking efficiency, and establishing a standardized operational reporting benchmark across teams.
• Served as the primary coordination point for host-school logistics across Regional Forums, managing stakeholder communication, event data, and CRM integrity to ensure seamless, zero-disruption event execution.
• Managed 100+ inbound stakeholder inquiries weekly, analyzing recurring issues and translating insights into process and workflow improvement recommendations to improve operational efficiency.
• Created and implemented a Data & Operations SOP, standardizing processes, clarifying ownership, and improving cross-functional communication, contributing to a 30% improvement in accurate lead conversion.

Business Analyst Intern at Nuvama Wealth Management (2025-06 – 2025-10)

formerly Edelweiss Securities Ltd. | Wealth Management / Financial Services

• Led end-to-end SDLC and requirements lifecycle from BRD through UAT sign-off using Jira, Figma, and Postman — performing gap analysis and defining acceptance criteria that reduced change requests by 20%.
• Coordinated FSD reviews, deployments, and UAT cycles across a wealth-management platform, achieving a 95% defect closure rate prior to go-live.
• Optimized stakeholder sign-offs and vendor follow-ups, accelerating project timelines by 15%.
• Applied SQL to analyze operational and financial data, identifying reporting gaps and validating delivered solutions against business requirements.
• Documented business processes and workflows to strengthen cross-team collaboration and reduce project delays.

Senior Executive, Business Operations & Analytics at Ketto (2021-07 – 2025-05)

Crowdfunding & Medical Fundraising Platform

• Owned end-to-end operational analytics and KPI frameworks across multi-city operations, building leadership dashboards and MIS reports that improved decision-making speed and performance visibility by 30%.
• Partnered with senior leadership to translate business objectives into decision-ready metrics, enabling data-driven operational planning and prioritization.
• Led process optimization and automation initiatives, removing manual dependencies and driving a 20% improvement in operational efficiency.
• Managed and mentored a team of 5 Quality Managers across quality governance and incident escalation, reducing repeat operational issues by 15%.
• Coordinated cross-functionally using Jira, Zoho, and Asana to track city-wise performance, improving issue-closure accuracy and accountability by 25%.
• Directed Agile execution and UAT governance including BRD/PRD sign-off and defect tracking, cutting rework by 20% and accelerating defect closure by 30%.

Intern, Category Management & Business Development at Urban Company (2021-01 – 2021-04)

• Supported category managers on process optimization and reporting to improve service efficiency.
• Assisted market analysis and data-driven decision-making for business growth initiatives.

Post Graduate Diploma in E-Commerce – Welingkar Institute of Management Studies (2023)

Bachelor of Management Studies in Finance – Mulund College of Commerce (2020)