Riyaz Khan

Experienced System Administrator with 10+ years of experience in Windows Server administration, Active Directory, Microsoft 365, enterprise technical support, and cloud technologies. Hands-on experience with AWS, Azure, Docker, Kubernetes, Jenkins, Terraform, Ansible, Linux, and GitHub. Skilled in troubleshooting enterprise environments, managing cloud infrastructure, automating deployments, and providing L2/L3 technical support.

Quick learner with a strong passion for cloud computing and DevOps.

Remote Support Engineer at Kaizen IT Services Pvt. Ltd

• Provided L2/L3 support for Windows, Microsoft 365, Active Directory, Outlook, Teams, OneDrive, MFA, Conditional Access, networking, and enterprise applications.
• Administered Windows servers, User accounts & permissions, Zscaler, Microsoft Defender, Trellix, McAfee, SentinelOne, BMC Remedy.
• Azure administration, cloud-based identity management.

Technical Support Engineer at WTS

• Delivered L2 support for Windows desktops, laptops, Microsoft 365, Active Directory, networking, and printers.
• Performed server health checks, user administration, software deployment, and incident resolution.

Technical Support Engineer at Sysnet Global Technologies

• Desktop and server support in enterprise environments
• OS installation, system configuration, and troubleshooting
• Network and printer support

Senior Technical Support Engineer at Alpha Digital Equipments Pvt. Ltd.

• Led technical support activities for end users
• Server configuration and advanced troubleshooting

Desktop Support Engineer (Diageo Site) at SVN Systems

• Onsite support for Diageo users
• Hardware, software, and network issue resolution

FMS Engineer (ONGC Site) at PCS Technology Ltd.

• Facility Management Services for ONGC
• Desktop, printer, and network administration

Desktop Support Engineer at CMS

• End-user desktop and application support, OS installations and maintenance.

Diploma in Computer Science – SNJPSNMS Polytechnic (2002)

SSC – Maharashtra State Board (1997)