Jeroy Rodrigues
Results-driven IT professional with experience in System Administration, Active Directory, Windows Server, and network administration
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About
Results-driven IT professional with experience in System Administration, Active Directory, Windows Server, and network administration. Proficient in managing enterprise IT infrastructure, user access, virtualization, and network security.
Experience
Desktop and Network Support Engineer - Sysnet Global (Deputed under Central Board of Direct Taxes – CBDT) (Kyndryl)
(2024-12 - 2026-06)
Provided end-user technical support ensuring smooth hardware, software, and network operations. Diagnosed and resolved desktop, laptop, LAN/WAN network issues. Performed IP assignment, switch configuration, LAN tracing, patch panel punching, cable crimping, configured static/dynamic IPs and maintained system uptime with IT policy compliance.
System Administrator - RIBU Global
(2026-06)
Administer Microsoft Active Directory (AD), including user accounts, groups, permissions and Group Policy (GPO). Manage Windows Server administration, firewall policies, VPN access, DNS, DHCP and VLAN troubleshooting. Support VMware, NAS/SAN storage and PowerShell administration while resolving incidents and implementing changes following ITIL best practices and SLA requirements.
Education
Bachelor of Engineering - Electronics and Computer Science - Fr. Conceicao Rodrigues College of Engineering (2021 - 2024)
