Inside Sales Manager (ISM) - Mech Skillz Engineering Solutions Pvt Ltd - Park Street - Kolkata
Private Limited Organisation providing AC AMC for HVAC, IoT, Electric, CCTV, Elevator; etc. Made outbound calls to B2B clients through IndiaMART and Justdial, fixed meetings & Government Tenders.
- Made outbound calls to B2B clients from IndiaMART and Justdial to fix meeting for AC AMC
- Made proposals for agreed clients or sent quotations
- Maintained call tracker of leads
- Prepared excel sheets for tracking of clients and services
- Generated invoices
- Participated in Government Tenders for the procurement of AC AMC
Senior Sales Executive - Czone Solutions (BPO) - Rohini East, New Delhi
Inbound business process organization where attended calls of U.S. clients and repaired their computers online (Desktops & Notebooks).
- Attended calls and resolved issues of clients related to Hardware and Software of Computers, Speakers, and Bluetooth devices etc online (Desktops & Notebooks)
- Handled a group of technicians, motivated them and assisted them in resolving clientele issues
- Helped team to handle difficult / Irritated Clients, by talking to them showing sympathy and empathy
- Prepared weekly data sent from the U.S, UK Clients
- Monitored payment schedules to ensure payments were made within the said date
- Involved in the administration section of own department at times
- Solely responsible for monthly shift scheduling of the staff
- Developed fair idea of talking and dealing with customers of different Nationalities / Languages
Senior Sales Executive - Nupro Digitization (BPO) - Connaught Place, New Delhi
Inbound business process organization where attended calls of U.S. clients and repaired their computers online (Desktops & Notebooks).
- Attended calls and resolved issues of clients related to Hardware and Software of Computers, Speakers, and Bluetooth devices etc online (Desktops & Notebooks)
- Handled a group of technicians, motivated them and assisted them in resolving clientele issues
- Helped team to handle difficult / Irritated Clients, by talking to them showing sympathy and empathy
- Prepared weekly data sent from the U.S, UK Clients
- Monitored payment schedules to ensure payments were made within the said date
- Involved in the administration section of own department at times
- Solely responsible for monthly shift scheduling of the staff
- Developed fair idea of talking and dealing with customers of different Nationalities / Languages
Customer Care/Sales Executive - Jindal Intellicom (BPO) - New Delhi, India
Inbound business process organization where attended calls of U.S. clients and solved customer queries for different products of TeleBrands.
- Attended calls and resolved issues of U.S Clients related to billing, reshipment, refund, upselling, preparing of escalations
- Handled a group of staff, motivated them and assisted them in resolving clientele issues
- Helped team to handle difficult / Irritated Clients, by talking to them showing sympathy and empathy
- Prepared weekly data sent from U.S. Clients
- Monitored payment schedules to ensure payments were made within the said date
- Involved in the administration section of own department at times
- Solely responsible for monthly shift scheduling of the staff
- Developed fair idea of talking and dealing with customers of different Nationalities / Languages
