Robin Raju
Senior Software Support Engineer | Hospital Application Support
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About
Senior Software Support Engineer with 9+ years of experience in Hospital Application Support, Healthcare Software Implementation, Hospital Information Systems (HIS), Client Support, Application Troubleshooting, and Production Support. Experienced in supporting and implementing healthcare applications across Outpatient Management, Inpatient Management, Laboratory Management, Pharmacy Management, Payroll Management, and Electronic Medical Records (EMR). Hands-on experience in application installation, configuration, testing, deployment, database setup, SQL, Oracle database setup, Windows environments, and post-go-live support.
Experienced in working directly with hospitals and end users to understand requirements, analyze application issues, provide solutions, coordinate with technical teams, and support smooth hospital operations.
Experience
Senior Software Support Engineer - Tedsys Technologies Pvt. Ltd.
- Provide application support and technical assistance for Hospital Information Systems (HIS) used by hospitals and healthcare organizations.
- Support healthcare software implementation, configuration, testing, deployment, go-live, and post-implementation activities.
- Understand hospital workflows and client requirements and provide appropriate application solutions.
- Provide functional and technical support to hospital users and resolve application-related issues.
- Troubleshoot application issues and coordinate with development and technical teams for complex problems and bug resolution.
- Support users across multiple hospital departments, including reception, doctors, nursing, laboratory, pharmacy, billing, and administration.
- Perform application installation, configuration, database setup, and system troubleshooting.
- Conduct application testing after software updates, enhancements, configuration changes, and bug fixes.
- Support clients during implementation, user training, go-live, and post-go-live activities.
- Monitor and resolve production issues to minimize disruption to hospital operations.
- Provide user guidance and training on application functionality and hospital workflows.
- Coordinate with clients and internal technical teams to ensure timely resolution of reported issues.
Education
Bachelor of Science (B.Sc.) - Computer Science
