Rohan Bankar
AI Operations Specialist with over 10 years of experience in AI Operations, IT Operations, Business Process Management, Customer Support, and Data Analytics
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About
AI Operations Specialist with over 10 years of experience in AI Operations, IT Operations, Business Process Management, Customer Support, and Data Analytics. Experienced in AI, incident management, data validation, operational reporting, and process automation. Possess knowledge of Networking, Cloud Computing, and Cybersecurity fundamentals with a strong understanding of TCP/IP, DNS, DHCP, VPN, Microsoft Azure, AWS, Identity & Access Management (IAM), and security best practices.
Strong analytical, troubleshooting, and problem-solving skills with expertise in SAP, Microsoft 365, and cross-functional collaboration.
Experience
AI Operations Specialist - Infosys BPM Ltd.
(2021-06)
- Monitor AI/ML solutions in production and track model performance and health.
- Perform incident triage, log analysis, and issue investigation.
- Validate data quality for AI pipelines and coordinate issue resolution.
- Support AI model release readiness and operational governance.
- Create operational reports and KPI dashboards.
- Automate repetitive operational tasks using Excel, Power BI, and Power Automate.
- Collaborate with Product, Engineering, Data Science, and Business teams to improve operational efficiency.
Process Associate - Wipro Ltd.
(2020-12 - 2021-06)
- Managed customer data requests and updates.
- Performed data analysis and cleansing.
- Prepared Excel reports, PowerPoint presentations, and MIS reports.
- Delivered high-quality customer support.
Business Operations - Distribution Business
(2017-03 - 2020-09)
- Managed customer relationships and distributor network.
- Developed business partnerships and sales strategies.
- Increased market reach through customer engagement.
Sales Executive - G.M. Pens International Pvt. Ltd.
(2015-11 - 2017-02)
- Managed inventory and distributor network.
- Conducted market research and sales reporting.
- Achieved sales targets across assigned territories.
Sales Executive - Hindustan Pencils Pvt. Ltd.
(2014-04 - 2015-11)
- Managed distributor relationships.
- Promoted new products.
- Executed sales and marketing strategies.
Education
MBA - Marketing - A.I.S.S.M.S. Institute of Management, Savitribai Phule Pune University
Bachelor of Engineering - Information Technology - J.S.C.O.E., University of Pune
