Rohatesh Kumar

A Functional Associate turned Shift Incharge / Acting Team Leader, regularly taking ownership of end-to-end operations of a Prime Now FC based in Gurgaon (Delhi NCR).

Responsibilities include customer experience, concessions, warehouse operations, and departmental coordination. Additionally, overseeing Bajaj Exercise initiatives to enhance operational efficiency and team performance.

Shift Incharge / Acting Team Leader - Amazon Seller Services Pvt. Ltd. - Gurgaon, Delhi NCR

Management of prime now and faster than same day delivery business. Earlier functioned as a warehouse associate.

• Management of prime now and faster than same day delivery business on a day to day basis.
• Regular management of complete processes designed as per SOPs and achievement of daily operational success through a man power of at least 15 to 25 per shift.
• Conducting regular audits pertaining to safety, quality and productivity to ensure minimal losses and highest levels of customer delight.
• Filling in if required as per operational exigencies.
• Keeping management completely updated of the affairs through relevant reports such as end of shift wash and other analyses.
• Earlier till....... Functioned as a warehouse associate wherein I was responsible for daily IB/OB/Quality processes as per daily sales and operational requirements.

Team Leader - BAJAJ FINSAV HEALTH

• Team management and daily reporting for operational efficiency
• Ensuring workflow optimization and Team tracking.
• Telling your doctor about your product.
• Invite the doctor to join your platform and install the Bajaj Doctor app.
• Guide the doctor through the onboarding process.
• Highlight the benefits and key features offered by Bajaj Doctor.
• Provide clear and accurate information about the platform.
• Offer support for any technical or operational issues.
• Ensure a smooth experience for the doctor on the platform.

Team Leader - Swiggy instamart

• Team management and daily reporting for operational efficiency.
• Continuous Improvement and Performance Monitoring.
• Getting permission from the society and working according to the team's plan.
• Establish key performance indicators to measure daily successes and areas for improvement. Use daily checks or a dashboard to track progress against these key performance indicators.

10th - U.P. Board

12th - U.P. Board

B.A. - Dr.B.R.Ambedkar University Agara