Rohit Chatterjee
AI-Driven Backend & Prompt Engineer | Python (AI)
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About
AI Automation and Backend Engineering Specialist with 4+ years of experience spanning backend support, DevOps, cloud infrastructure and AI-driven workflow automation. Proficient in Python, Generative AI, Prompt Engineering, and
Machine Learning, with hands-on management of AWS EC2, Docker, Spring Boot APIs and enterprise CRM ecosystems
(Zoho Desk, Salesforce, HubSpot, ServiceNow). Passionate about building scalable ML solutions that reduce toil and accelerate business value.
Experience
Key Technical Projects
AI-Driven Root Cause Analysis Engine – Python, OpenAI API, AWS
Automated diagnostics across 20+ hotel properties, reducing troubleshooting time 60%.
Hotel Management Automation Suite – Docker, AWS EC2, Spring Boot
Implemented CI/CD pipelines for ITC, Taj and Leela services with scalable container architecture.
CRM Integration & Automation Platform – Zoho Desk, Salesforce, ServiceNow
Unified lead scoring and ticket workflows; improved customer journey visibility company-wide.
Education
Masters in Computer Application Ongoing in 4th Sem from Amity University Online.
