Rohit Gawande

Motivated and detail-oriented graduate with strong communication, problem-solving and Skilled in Java, SQL, OOPs concepts, and basic web technologies with a strong interest in software development and IT services. Quick learner with the ability to adapt to new technologies, work collaboratively in teams, and deliver efficient solutions in fast-paced environments. Seeking an opportunity to begin a career as a Graduate Engineer Trainee at HCLTech and contribute to organizational growth through technical and analytical skills.

Customer Care Executive at HDFC Bank LTD (2023-09 – 2025-02)

• Delivered exceptional customer service, boosting satisfaction scores by 30%
• Upsold products effectively
• Identified customer needs, tailoring solutions that drove repeat business
• Utilized CRM tools to track customer interactions, improving follow-up efficiency
• Resolved complex customer inquiries and complaints, ensuring adherence to bank policies and maintaining high levels of customer retention

BE in Electronics and Telecommunications Engineering – Shri Sant Gajanan Maharaj College of Engineering (2022)

Higher Secondary – Jyoti Janolkar Jr. College (2018)