Rohit Kale

Product Manager with 4+ years of experience building digital onboarding and operational products in financial services environments. Proven track record of owning end-to-end product journeys, prioritizing backlogs and partnering with design, engineering, operations and business teams to deliver measurable outcomes. Experienced in simplifying complex financial and operational workflows into clear product requirements, improving user adoption, reducing drop-offs and enabling high-quality execution in regulated environments.

Strong in data-informed decision-making, cross-functional alignment and driving impact beyond delivery through process, rollout and user enablement.

Senior Product Manager (Digital Project) at ICICI HFC (2025-04 – Present)

• Owned end-to-end product backlog prioritization for digital onboarding journeys, making value-based trade-offs across scope, timing and risk to improve feature adoption by 30% in the first quarter.
• Identified and led the development of 10 AI use cases across the Loan Origination System (LOS) and Collateral Management System (CMS) to reduce login turnaround time and improve the quality of decisioning inputs for valuation approvers.
• Drove iterative improvements to the onboarding experience by analyzing drop-off data and user feedback, reducing journey abandonment by 13% through targeted cross-functional enhancements.
• Worked closely with engineering and operations teams to identify delivery bottlenecks, improve execution efficiency and scale throughput without proportional headcount growth.
• Reviewed and recommended API enhancements between the LOS and CMS, including integrations with relevant external APIs, to strengthen process controls and reduce the risk of LTV breaches and fraudulent transactions.

Product Manager (Digital Project) at ICICI HFC (2022-12 – 2025-03)

• Partnered with engineering, UX, operations and compliance teams to deliver production-ready releases that balanced user needs, operational requirements and regulatory constraints.
• Defined detailed product requirements across happy paths, edge cases and failure scenarios, enabling engineering and QA teams to deliver with greater clarity, reliability and reduced post-release ambiguity.
• Used user interviews and usability feedback to validate assumptions, refine backlog priorities and shape product improvements around real workflow pain points.
• Led production validation and UAT to ensure released functionality met acceptance criteria, supported intended user outcomes and maintained execution quality in critical workflows.
• Owned release rollout and user enablement for platform enhancements, including documentation, training materials and adoption support for 300+ users across cross-functional teams.

Management Trainee (Asset Valuation Group) at ICICI HFC (2021-12 – 2022-12)

• Designed TAT dashboards to improve issue remediation tracking and boosted operational efficiency by over 30%.
• Standardized vendor onboarding workflows to enhance compliance and reduce activation delays across all regions.
• Automated billing and fulfilment workflows to cut manual tasks by 50% and improve accuracy in operational flows.
• Participated in cross-functional workshops to identify customer pain points and propose journey enhancements.

Post Graduate Diploma in Advance Construction Management – NICMAR (National Institute of Construction Management & Research) (2021-03)