Rohit Kshirsagar

Dynamic professional with a proven track record at Tele Performance, excelling in customer service and problem resolution. Leveraged active listening and data entry skills to enhance customer satisfaction and achieve first call resolution. Successfully addressed inquiries, boosting efficiency and client satisfaction by 20%. Adept at complaint handling and fostering positive client relationships.

Customer Care Representative at Tele Performance (2025-09 – 2026-03)

• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Assisted call-in customers with questions and orders.

Customer Care Representative at Digitide (2025-03 – 2025-08)

• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Navigated multiple computer systems and applications to find information.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Trainer at Research Master (2022-02 – 2024-08)

• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Collaborated with subject matter experts to create accurate training content.
• Coached employees on best practices, providing constructive feedback to support their professional growth.

Office Assistant at The Professional Couriers (2016-02 – 2017-03)

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

No Degree – Swami Shamanand Jr. College