Rohit Kumar

QSR General Manager who took a Burger King India outlet to 15% revenue growth and a 100% FSSAI/QSC audit pass rate — built on 9+ years managing full P&L, EBITDA, and 35+ person teams across Burger King, McDonald's, and Tim Hortons (UK), including 3+ years of hands-on multi-unit operations experience in the Gurugram/NCR market. Known for cutting food-cost variance and staff turnover simultaneously, not trading one for the other. FSSAI-compliant operator with UK Food Safety Level 2 certification, open to relocating to Gurgaon/NCR.

Restaurant General Manager at Burger King India (2025-05 – Present)

• Delivered 100% of monthly P&L, CM3, and EBITDA targets by owning full financial accountability for a high-volume QSR outlet and reporting KPIs directly to the Area Manager.
• Cut food cost variance by 9% by implementing daily cost monitoring, tightened ordering accuracy, and waste-control protocols across every product category.
• Increased average transaction value by 11% in one quarter by designing and running local marketing activations and structured upselling programmes.
• Reduced staff turnover by 18% by redesigning recruitment, onboarding, and coaching workflows for a 35-person crew and shift-supervisor team, strengthening manpower planning and succession readiness.
• Achieved a 100% pass rate on FSSAI and internal Burger King food-safety, hygiene, and QSC audits by enforcing daily compliance checklists and staff retraining cycles.
• Eliminated supply shortfalls during peak trading periods by managing vendor coordination and inventory par levels, including aggregator (Zomato/Swiggy) delivery-window stock planning.

Shift Manager, International QSR Operations at Tim Hortons UK (2022-11 – 2025-03)

• Sustained full brand-standard compliance while supervising daily operations of a high-volume outlet serving 600+ customers, benchmarking UK QSR systems against Indian operating models.
• Cut food wastage by 12% by introducing disciplined inventory controls and real-time stock monitoring later adapted for Indian outlet operations.
• Lifted customer satisfaction (NPS) scores by 20% and reduced average service time by coaching and developing a 25-person team, improving overall guest experience.
• Maintained a 100% compliance record across every UK Food Safety & Hygiene Level 2 audit, deepening food-safety expertise later applied to FSSAI standards in India.
• Optimised payroll cost-to-sales ratio by controlling shift labour scheduling and manpower planning while ensuring full peak-period coverage.

Restaurant General Manager at Burger King India (2021 – 2022)

• Held full GM accountability for P&L, CM3, and EBITDA reporting, team performance, and brand-standards compliance across a high-volume outlet.
• Grew monthly revenue by 15% by launching targeted upselling campaigns, LTO promotions, and staff product-knowledge training.
• Reduced overhead costs by 10% by designing and rolling out standardised SOPs across every department.
• Built a 28-person team from the ground up by leading full-cycle recruitment, onboarding, appraisals, and succession planning — foundational experience later applied to new-store-opening (NSO) readiness.

Retail Store Manager at Reliance Retail (2020 – 2021)

• Lifted customer footfall by 18% and drove double-digit monthly sales growth by launching targeted promotional campaigns.
• Improved individual sales-target attainment by 22% through structured team coaching, while managing cash handling, loss prevention, inventory control, and a 15-person team.

1st Assistant Manager at McDonald's India (2019 – 2020)

• Cut operating expenses by 8% within six months by executing targeted cost-reduction initiatives across a high-footfall outlet in the Gurugram/NCR market.
• Reduced staff turnover by 10% by building structured onboarding and training programmes, while supporting GM-level P&L and weekly KPI reporting.

2nd Assistant Manager at McDonald's India (2017 – 2019)

• Delivered a 12% revenue increase over tenure by championing floor-level sales-activation strategies while consistently hitting monthly QSC and service KPIs across a high-volume Gurugram outlet.

Bachelor of Hotel Management in Hotel Management – Institute of Hotel Management & Catering Technology (IHM)