Restaurant General Manager at Burger King India (2025-05 – Present)
- Delivered 100% of monthly P&L, CM3, and EBITDA targets by owning full financial accountability for a high-volume QSR outlet and reporting KPIs directly to the Area Manager.
- Cut food cost variance by 9% by implementing daily cost monitoring, tightened ordering accuracy, and waste-control protocols across every product category.
- Increased average transaction value by 11% in one quarter by designing and running local marketing activations and structured upselling programmes.
- Reduced staff turnover by 18% by redesigning recruitment, onboarding, and coaching workflows for a 35-person crew and shift-supervisor team, strengthening manpower planning and succession readiness.
- Achieved a 100% pass rate on FSSAI and internal Burger King food-safety, hygiene, and QSC audits by enforcing daily compliance checklists and staff retraining cycles.
- Eliminated supply shortfalls during peak trading periods by managing vendor coordination and inventory par levels, including aggregator (Zomato/Swiggy) delivery-window stock planning.
Shift Manager, International QSR Operations at Tim Hortons UK (2022-11 – 2025-03)
- Sustained full brand-standard compliance while supervising daily operations of a high-volume outlet serving 600+ customers, benchmarking UK QSR systems against Indian operating models.
- Cut food wastage by 12% by introducing disciplined inventory controls and real-time stock monitoring later adapted for Indian outlet operations.
- Lifted customer satisfaction (NPS) scores by 20% and reduced average service time by coaching and developing a 25-person team, improving overall guest experience.
- Maintained a 100% compliance record across every UK Food Safety & Hygiene Level 2 audit, deepening food-safety expertise later applied to FSSAI standards in India.
- Optimised payroll cost-to-sales ratio by controlling shift labour scheduling and manpower planning while ensuring full peak-period coverage.
Restaurant General Manager at Burger King India (2021 – 2022)
- Held full GM accountability for P&L, CM3, and EBITDA reporting, team performance, and brand-standards compliance across a high-volume outlet.
- Grew monthly revenue by 15% by launching targeted upselling campaigns, LTO promotions, and staff product-knowledge training.
- Reduced overhead costs by 10% by designing and rolling out standardised SOPs across every department.
- Built a 28-person team from the ground up by leading full-cycle recruitment, onboarding, appraisals, and succession planning — foundational experience later applied to new-store-opening (NSO) readiness.
Retail Store Manager at Reliance Retail (2020 – 2021)
- Lifted customer footfall by 18% and drove double-digit monthly sales growth by launching targeted promotional campaigns.
- Improved individual sales-target attainment by 22% through structured team coaching, while managing cash handling, loss prevention, inventory control, and a 15-person team.
1st Assistant Manager at McDonald's India (2019 – 2020)
- Cut operating expenses by 8% within six months by executing targeted cost-reduction initiatives across a high-footfall outlet in the Gurugram/NCR market.
- Reduced staff turnover by 10% by building structured onboarding and training programmes, while supporting GM-level P&L and weekly KPI reporting.
2nd Assistant Manager at McDonald's India (2017 – 2019)
- Delivered a 12% revenue increase over tenure by championing floor-level sales-activation strategies while consistently hitting monthly QSC and service KPIs across a high-volume Gurugram outlet.
