Retail Head
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Business leader with more than 15 years of experience spanning across established brands and start-ups in Retail, Apparel, Lifestyle, Hospitality, Edu-tech, and Services space. Done various sales and business operations roles with P&L / margin responsibilities. Successful track record in building profitable growth by improving business processes & customer experience.
I am currently the Head of Key Account Portfolio Management at LEAD School, a leading EdTech company in India. I am responsible for the P&L of the base business, managing the revenue and growth for the schools served, and driving the operations strategy, team productivity, and scale up, while reducing the cost of service. I also manage the retention and up-sell for existing partners, and improve the NPS across school owners.
Previously, I have held leadership roles in retail, hospitality, and lifestyle sectors, working with renowned brands such as OYO, Kohler, and Raymond. I have developed and executed retail strategies, merchandizing plans, customer service initiatives, and sales operations, delivering impressive results and customer satisfaction. I have also worked with established business verticals and built new businesses from idea to pilot to stabilization.
I have a PGDM from IIM Lucknow, a Leadership Development Program from Harvard Business School, and multiple certifications in digital marketing and retail sales. I am passionate about creating value for customers and stakeholders, and leveraging my diverse domain expertise and competencies to achieve excellence and innovation.
Business leader with more than 15 years of experience spanning across established brands and start-ups in Retail, Apparel, Lifestyle, Hospitality, Edu-tech, and Services space. Done various sales and business operations roles with P&L / margin responsibilities. Successful track record in building profitable growth by improving business processes & customer experience.
I am currently the Head of Key Account Portfolio Management at LEAD School, a leading EdTech company in India. I am responsible for the P&L of the base business, managing the revenue and growth for the schools served, and driving the operations strategy, team productivity, and scale up, while reducing the cost of service. I also manage the retention and up-sell for existing partners, and improve the NPS across school owners.
Previously, I have held leadership roles in retail, hospitality, and lifestyle sectors, working with renowned brands such as OYO, Kohler, and Raymond. I have developed and executed retail strategies, merchandizing plans, customer service initiatives, and sales operations, delivering impressive results and customer satisfaction. I have also worked with established business verticals and built new businesses from idea to pilot to stabilization.
I have a PGDM from IIM Lucknow, a Leadership Development Program from Harvard Business School, and multiple certifications in digital marketing and retail sales. I am passionate about creating value for customers and stakeholders, and leveraging my diverse domain expertise and competencies to achieve excellence and innovation.
PGDM from IIM, Lucknow
