Rohit Mishra

Operations and logistics professional with 8+ years of experience across Bounce Infinity, Zuwix Mobility, Loadshare, Amazon Pay, Shadowfax, Uber, and Ola. Expertise in EV fleet operations, hub management, SLA compliance, cost control, vendor coordination, and large team leadership. Strong in DMS reporting, inventory management, service operations, and driving productivity and service excellence.

Senior Operations / Hub Manager - Bounce Infinity

(2024-09)

• Managed end-to-end hub operations ensuring smooth execution and KPI/SLA achievement.
• Handled complete DMS reporting and real-time updates for management visibility.
• Led inventory management and spare parts control, reducing vehicle downtime.
• Identified and resolved parts-related issues proactively.
• Supervised service operations including maintenance and breakdown management.
• Monitored and guided Service Manager ensuring high performance and accountability.
• Provided continuous training, support, and feedback to service team.
• Ensured zero negligence and strict compliance in service operations.
• Improved TAT and service efficiency through process improvements.
• Managed hub team (staff, riders, technicians) and improved productivity.
• Maintained MIS reports, audits, and documentation.

Operations & Fleet Manager - Zuwix Mobility

(2023-01 - 2024-08)

• Managed EV vendors across NCR region.
• Led team of 50+ members and resolved operational issues.
• Handled fleet operations and ensured rent collection.
• Achieved high SLA compliance and cost savings.
• Improved efficiency through planning and dashboards.

Senior Operations Team Leader - Loadshare

(2022-06 - 2023-12)

• Managed logistics operations with high SLA compliance.
• Onboarded delivery partners and improved lead time.
• Reduced cost and improved delivery accuracy.
• Led team and reduced attrition.

Team Leader - Amazon Pay

(2021-04 - 2022-05)

• Led team of 25 members.
• Improved resolution time and productivity.
• Handled customer escalations and training.

Business Development - Shadowfax

(2020-12 - 2021-04)

• Onboarded 600+ riders.
• Improved hiring quality and CRM accuracy.

Team Leader - Uber India

(2019-01 - 2020-11)

• Managed onboarding of drivers.
• Reduced onboarding TAT.
• Handled daily support operations.

Business Development Executive - Ola

(2016-02 - 2018-12)

• Onboarded 1200+ delivery partners.
• Reduced hiring cost and improved processes.

Bachelor of Arts - IGNOU