Rohit Sachan

Results-driven Banking Operations professional with experience in fraud detection, quality control, compliance monitoring, and team handling. Skilled in identifying suspicious activities, investigating customer and transaction-related discrepancies, conducting risk assessments, and ensuring adherence to internal controls and regulatory requirements. Experienced in documentation review, fraud prevention processes, case investigations, and operational risk management.

Strong analytical, problem-solving, and decision-making abilities with a keen eye for detail and a commitment to minimizing fraud risks and maintaining operational integrity.

Senior Process Expert – Banking Operations - Provana india pvt Ltd

(2023-09)

• Handling Banking operations fraud detection transaction moniter to detect fraud identify red flags to detect fraud on account.
• Conducting quality audits and reviewing customer documentation to ensure compliance and process accuracy.
• Supporting Red flags while maintaining SLA and quality standards.
• Managing a small team, monitoring productivity, and resolving process-related queries.
• Preparing reports and workflow management using MS Excel, Word, and Outlook.

Customer Support Executive - Tech Mahindra

(2023-06 - 2023-07)

• Handled customer queries through calls, emails, and chat support.
• Resolved customer issues while maintaining service quality and SLA standards

Front end developer - Vidyamantra education system pvt Ltd

(2022-11 - 2023-03)

• Developed responsive web applications using HTML, CSS, and JavaScript.
• Collaborated with development teams for application enhancement and issue resolution.
• Improved website responsiveness and user interface performance.

Process Analyst - EbixCash

(2021-09 - 2022-03)

• Processed insurance applications and verified customer documentation with accuracy.
• Ensured compliance with company policies and operational guidelines.
• Maintained customer records and updated information in internal systems

Customer Support Excutive - Teleperformance Pvt limited

(2021-01 - 2021-04)

• Handled customer queries through calls, emails, and chat support.
• Resolved customer issues while maintaining service quality and SLA standards

Customer Support Executive - NSB BPO private limited

(2019-12 - 2020-02)

• Handled customer queries through calls, emails, and chat support.
• Resolved customer issues while maintaining service quality and SLA standards

Bachelor of Science - C.S.J.M. University Kanpur (2013-07 - 2016-07)

Intermediate - UP Board Allahabad (2012-07 - 2013-07)