Rohit Shete

ServiceNow Developer with 3 years of experience supporting ITSM, CMDB, Service Catalog, and workflow automation for manufacturing and engineering client engagements. Hands-on experience configuring Incident, Problem, Change, and Request Fulfillment processes; developing Business Rules, Client Scripts, UI Policies, Script Includes, and GlideAjax solutions; and automating approvals and fulfillment tasks using Flow Designer. Familiar with CI relationships, impact analysis, SLAs, notifications, access controls, data imports, reporting, troubleshooting, and UAT support.

Software Engineer (ServiceNow Developer) at Belatrix Consultancy Services (OPC) Pvt Ltd. (2024-01 – Present)

Siddheshwar Group – ITSM Platform (Automotive & Engineering Manufacturing), Client: Siddheshwar Group Configured and supported a ServiceNow-based IT Service Management platform for Siddheshwar Group, covering incident, problem, change, and request fulfillment processes, CMDB-driven impact analysis, and onboarding automation for production, ERP, and plant-network operations.

• Configured ITSM processes for Incident, Problem, Change, and Request Fulfillment, including assignment logic, impact/urgency-based prioritization, SLA tracking, and escalation notifications for production, ERP, and plant-network issues.
• Developed Business Rules, Client Scripts, UI Policies, and Script Includes using GlideRecord and GlideAjax to implement field validation, closure requirements, and dynamic catalog behavior.
• Built employee onboarding automation in Flow Designer with approval steps and fulfillment tasks for equipment, accounts, email, VPN, and software access.
• Connected incidents with affected Configuration Items and used CMDB relationships to support impact analysis across application, server, database, and network components.
• Supported recurring-incident investigation by linking incidents to Problem records, documenting root-cause analysis and workarounds, and coordinating permanent fixes through Change Management.

Software Engineer (ServiceNow Developer) at Belatrix Consultancy Services (OPC) Pvt Ltd. (2024-01 – Present)

Thermotech Engineering – ITSM Platform (Process Equipment Design & Manufacturing), Client: Thermotech Engineering Worked on a ServiceNow-based IT Service Management platform for Thermotech Engineering to support engineering application and ERP incidents, change control, software and access requests, and plant-network and infrastructure support.

• Configured assignment logic, client-side validation, knowledge references, and SLAs for engineering application and ERP incidents.
• Configured Standard and Normal Change workflows with risk assessment, CAB approvals, maintenance windows, implementation and backout plans, and post-change validation.
• Developed engineering software and access catalog items with variables, approvals, Flow Designer actions, Catalog Tasks, and notifications.
• Configured location-based assignment, priority logic, CI association, and outage notifications for plant-network and infrastructure incidents.
• Maintained platform data and access controls using Import Sets, Transform Maps, Update Sets, ACLs, and roles; created reports and dashboards for operational visibility.
• Collaborated with functional and technical stakeholders to clarify requirements, troubleshoot defects, validate changes in development and test instances, and support user acceptance testing.

Bachelor of Computer Applications (BCA) – Agasti Arts, Commerce and Dadasaheb Rupwate Science College, Akole (2023)