Shreyash Thakare

ServiceNow and . Developer with more than 4 years of experience, specializing in ITSM modules responsible for developing efficient automations, seamless integrations, enhancement in existing modules, implement new modules & maintain the production environment. Comfortable and competent interacting with technical SME's , stakeholders to acquire information, validation & feedback.

ServiceNow Consultant at Wipro Ltd. (2025-06 – Present)

• Imported data into ServiceNow using Import Sets and Transform Maps, ensuring accurate data mapping and validation.
• Developed and maintained Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs to implement business logic and security.
• Created and managed Catalog Items, Record Producers, Variable Sets, and designed workflows using Flow Designer.
• Worked with Service Level Agreements (SLAs) to configure and monitor service commitments.
• Managed Update Sets for migrating customizations across ServiceNow instances.
• Configured Email Notifications and templates based on client requirements.
• Developed client-side and server-side scripts using JavaScript and the Glide API to automate business processes.
• Worked on forms, form layouts, related lists, and implemented table-level and field-level security using Access Control Lists (ACLs).
• Generated Reports and Dashboards to support operational monitoring and business reporting.
• Participated in client meetings, CAB meetings, and team review meetings, gathering requirements and providing technical solutions.
• Delivered enhancement requests by developing custom solutions using JavaScript, ServiceNow scripting, and platform configurations.
• Developed reusable Script Includes and implemented REST API integrations to exchange data with external applications.
• Worked with CMDB and ITIL best practices to maintain configuration data integrity and support IT service management processes.

Analyst II Software Engineer at DXC Technology (2022-11 – 2026-06)

• Worked on Incident, Problem, Change, Request, and Knowledge Management modules in ServiceNow, including user, group, and role administration.
• Importing data into service-now by using import set.
• Worked with Service Level Agreement (SLA).
• Created the email Notifications as per the client requirements.
• Managing Client meetings, CAB meetings and Team review meetings.
• Worked on client side and server-side scripting according to the client requirements.
• Worked on data load and transform maps as per the client requirement.
• Worked on UI policies, client script, Business rules and UI Actions.
• Designed different Workflows for Catalog items.
• Working on Forms, Form Layouts, related lists of ServiceNow.

Associate Software Engineer at DXC Technology (2022-02 – 2022-11)

• Developed responsive frontend applications using Angular based on functional requirements.
• Implemented backend APIs using Node.js to handle application logic.
• Worked with MongoDB for data storage and retrieval.
• Designed and consumed RESTful APIs to enable communication between frontend and backend Components.
• Built end-to-end application functionality and maintained code using Git.

Bachelor of Technology (B.Tech) in Electrical Engineering – Bajaj Institute of Technology, Wardha (2017 – 2021)