Servicenow Test Manager
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A highly skilled ServiceNow Test Manager with 10+ years of experience in overseeing and managing end-to-end testing processes within the ServiceNow platform. Adept at defining testing strategies, developing test plans, and leading cross-functional teams to ensure seamless execution of ServiceNow implementations, upgrades, and integrations. Expert in functional, regression, performance, and user acceptance testing (UAT), with a deep understanding of ServiceNow modules such as ITSM, ITOM, HR,and CSM.
Proven ability to manage and execute testing efforts in fast-paced environments, ensuring that high-quality solutions meet client expectations and business requirements. Strong leadership and communication skills, capable of mentoring test teams and collaborating with stakeholders across different functions. Proficient in using ServiceNow's Automated Test Framework (ATF) and other testing tools, and experienced in handling defect management, risk analysis, and continuous improvement initiatives.
ServiceNow Testing (ATF, Manual, Automated)
Test Strategy & Planning
Functional, Regression, UAT Testing
Defect Management & Reporting
Test Automation Frameworks (ServiceNow ATF, Selenium)
Test Case Design & Execution
Agile Methodology (Scrum, Kanban)
Test Tools: JIRA, Quality Center, ServiceNow ATF
Team Leadership & Stakeholder Management
ServiceNow Modules: ITSM, ITOM, HR, CSM, IRM
