Roman D Souza

A result oriented successful professional of 24 + years of Operations and Business Development. Track on new business for development of region as well company growth. Vigilance of new technology and new advantage of business to compete the Competition and one roof of services.

Analysis risk factor for Event, Onetime services & short-term business. Implementation as per standard ISSA and compliance as per Govt. Bodies. Excellent ability to Plan, Execute and Manage Profit Centers including Office Administration, Business Development & Operations.

Outstanding inter-personal skills which enable ineffective Team Management as well as Co-ordination with clients, Govt. departments, Vendors and Suppliers, Skilled/Unskilled Workers, Staff across all levels.

Consultant for Business Development and Client Relation - Ryshia Integrated Pvt Ltd

(2023-10)

Senior Manager-Operations - ALYF Proptech Pvt Ltd - Mumbai

(2023-05 - 2023-07)

ALYF, a Mumbai-based startup, is trying to democratize owning a holiday home in India with a unique model that involves partial ownership of a property. In simpler terms, you can invest a relatively small sum and become a part owner of a property.

Branch Head - Rare Hospitality & Services Pvt Ltd.

(2021-12 - 2023-03)

RARE Hospitality is a leading Comprehensive Hospitality & Facilities Management company with over 3 decades of experience & knowledge leadership. RARE Hospitality has been managing some of the marquee clients since inception and continues to be one of the premier service partners to an esteemed clientele. In 2018, RARE joined hands with one of India's largest business services firm SIS Group Enterprise, a market leader in Security, Cash Logistics, and Facilities Management.

With this association and investment, RARE is now equipped with strong growth projections and leadership support. RARE maintains premium properties ranging from Hospitals, Banks, Corporate Complexes, Refineries, Hotels, Guest Houses, and more.

• Identify, evaluate and manage strategic risks and opportunities
• Ensure compliance with company and industry policies and procedures
• Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities
• Maintain fruitful relationships with current customers and establish good relationships with new ones
• Develop and oversee sales and marketing strategies
• Manage daily operations, especially customer service and finance activities, and make improvements as needed

Sr. Manager-Operations (Branch Head) - Updater Services Limited (UDS) - Goa

(2017-12 - 2019-11)

UDS is India's premier and largest Pan India Facilities Management company managing in excess of 150 million sq.ft of space - offering the best-in-class services across all industries. Supported by the latest CAFM (Computer Aided Facilities Management) Systems and Platforms with integrated packages in SAP for all back-end business processes - UDS utilizes the latest state of art technology to deliver premium services across all industry verticals.

• Lead Goa branch operations for bundled services (soft and hard) with 33 clients and overall growth of Branch P&L as well as new business growth

Sr. Manager-Operations (Branch Head) - Out Sourced Client Solutions (OCS Group India Pvt.Ltd) - Goa

(2017-03 - 2017-11)

OCS is an international group providing integrated facilities services including over 70 different services, across a full range of sectors to over 100,000 clients in over 40 countries worldwide. Our clients range from national governments and international organizations through leading blue-chip companies to a wide variety of smaller private and public sector companies. The group's core skill is creating value for clients through the management of our people to deliver essential day to day property support services such as cleaning, security, engineering, washroom hygiene, etc., leaving them free to concentrate on core activities.

• Leading Goa branch operations for bundled services (soft and hard) with 13 clients and overall growth of Branch P&L as well as new business growth

Branch Manager - G4S Facility Services India Pvt. Ltd

(2015-01 - 2017-01)

• Ensure proper deployment of required manpower. Proper start-up of new assignments
• Ensure that site and post instructions are available with clients and our staff
• Forecasting, procurement and distribution of uniforms and office equipment under clearance from regional office
• Implement laid down quality parameters under the guidance of the regional office, and ensure high quality service delivery in accordance with contractual obligations
• Build effective customer relationships, ensure customer satisfaction and consequently promote company's image and brand name
• Maintain consistent, complaint free, high quality service levels
• Achieve financial targets of the branch including collections and price increase
• Continuous tracking of ABC analysis of clients and respond as per laid down policies
• Monitor and control expenditure and overheads of the branch
• Ensure timely and accurate submission of monthly MIS to the region
• Ensure targeted collections Receivables analysis
• Initiation of cancellation of non-paying clients
• Recommendation for approval of bills of staff reporting to him
• Reconciliation of man hours, paid vs. bills
• Ensure timely payment of wages and other dues
• Preparation of manpower budget as per business requirements
• Handled 42 Clients with 77 sites in 18 location across Maharashtra and Goa
• Strive to understand customer's needs and deliver the right/customized solutions
• Conduct all surveys

SBU Head - A2Z Infraservices Limited - Pune

(2012-11 - 2015-01)

Drawing plans and strategies for the growth of the business in the region with management guidelines. Overall planning, liaison with existing clients & govt. bodies in defined time and budget, understand local market intelligence, office administration, managing estimation & proposals, sub-contractors, vendors, administration of contracts and building high performance teams, facility management.

• Billing & Collection Client wise MIS. P&L
• Minimize the complaints, service escalation of the client Track on Renewals & new agreements
• Proper Site expenses budget & Accounting and Control
• Ensuring compliance with Quality Standards and Regulatory Requirements. Supply Chain Management, Logistics, Procurement
• Devising, Planning and Implementing Marketing Strategies Increasing Clientele and Maximizing billing
• Communication and PR Strategy and Implementation Focus on Revenue Generation
• Overall responsibility for Quantity Measurements & Certifications
• Coordinate with the team site resource, Vendors and Suppliers of goods and services, Team Building and Team Management
• Part of the Project Steering Team
• Responsible for holding regular Review Meetings with client & team for betterment of the services
• Preparation of regular MIS Reports

Business Development Manager - A2Z Infraservices Limited - Central Region (MP, CG & Raj.)

(2010-08 - 2012-10)

Ensured successful Business planning and set-up of the production unit and then postinaugural functioning of the Plant by overseeing all operations, both on site and in the office, manage staff, coordinate production and monitor all site systems. Planning and execution of mine start up.

• Analysis and Planning of the technical and commercial viability of the Services. Selection, short listing and finalization of the proposals
• Planning of new business transition with all required resource & support activities
• Coordination with various Government/local bodies and other agencies for various permissions, lease etc. Maintain good working relations with business partners
• Deliver agreed performance outcomes
• Ensure smooth operations closely monitor staff and strive to improve costs, production, quality, safety and environmental performance
• Coordinate the allocation of Equipment for achieving the targets of the company
• Give prompt feedback on important issues having impact on performance. Ensure safety and environment with Zero Accident
• Maintenance of records & training & development of employees

Branch Manager - Krystal Integrated Services Pvt.Ltd. - Indore

(2008-06 - 2010-07)

State Head - Aramark India Pvt. Ltd. - Indore

(2006-01 - 2008-01)

Operations - Capri Hospitality Services Pvt. Ltd. - Indore

(2004-01 - 2005-12)

Hospitality Industry - Hotel President - Indore

(2000-02 - 2003-12)

Hospitality Industry - Woodlands Corporation - Mumbai, Gujarat & Indore

(1995-07 - 2000-01)

Bachelor of Commerce - Business, Management / Accounts (1995)