Priyanshu Aksh

Customer-focused professional with hands-on experience managing voice, email, and chat-based support across diverse customer interactions. Skilled in resolving queries efficiently, maintaining service quality standards, and using CRM platforms to track and follow up on cases. Known for a calm, solutions-oriented approach under pressure, strong listening skills, and a commitment to delivering a positive customer experience that builds trust and loyalty.

Customer Support Executive

(2025-02 - 2026-03)

• Handled high volumes of inbound and outbound customer interactions across phone, email, and live chat, ensuring prompt and professional responses.
• Resolved customer queries and complaints accurately and efficiently while maintaining a courteous, professional tone in every interaction.
• Logged, tracked, and updated customer interactions in CRM systems to ensure accurate case histories and seamless follow-ups.
• Consistently delivered timely resolutions that contributed to high customer satisfaction and retention.

Client Servicing Associate - RK Advertising Agency

• Supported client communication and coordinated campaign timelines to ensure deliverables met client expectations.
• Maintained detailed records of client requirements and feedback to support accurate and timely project execution.
• Collaborated closely with internal teams to support marketing and promotional activities.
• Built strong interpersonal and coordination skills by working directly with clients and cross-functional teams.

Bachelor of Commerce - B.Com