Roopa Nd

AWS DevOps Engineer with 19.3 years of IT experience, including 4 years of hands-on experience in Cloud and 4 years in DevOps practices. Expertise in designing, automating, and managing cloud-native infrastructure and CI/CD pipelines using AWS, Docker, Kubernetes, Jenkins, Terraform, and Linux. Proven ability to implement Infrastructure as Code (IaC), support production environments, and improve system reliability and deployment efficiency.

Strong background in application development and production support, with the ability to collaborate with cross-functional teams to deliver secure, scalable, and highly available solutions.

Senior Associate - Cognizant Technology Solutions - Bangalore, India

(2011-09)

• Provided L2/L3 production support for AWS environments, ensuring high availability and SLA compliance. Resolved critical incidents, reduced downtime, and maintained service continuity across applications.
• Managed AWS services including EC2, S3, IAM, VPC, ALB, and RDS. Optimized infrastructure for performance, security, and cost efficiency.
• Implemented end-to-end monitoring and observability using CloudWatch, Prometheus, and Grafana. Defined and tracked SLIs/SLOs for uptime, latency, and system health.
• Performed incident management and root cause analysis (RCA) for production issues. Improved MTTR, reduced recurring incidents, and enhanced system reliability.
• Automated infrastructure provisioning using Terraform (IaC). Enabled consistent, scalable, and version-controlled deployments across environments.
• Designed and maintained CI/CD pipelines using Jenkins and Git. Automated build, test, and deployment workflows, improving release speed and stability.
• Deployed and managed containerized applications using Docker and Kubernetes (EKS). Ensured high availability, scalability, and efficient resource utilization.
• Administered Kubernetes clusters including deployments, services, ingress, and autoscaling. Monitored cluster health and ensured workloads met defined SLI/SLO targets.
• Implemented zero-downtime deployment strategies including rolling, blue-green, and canary releases. Minimized deployment risks and maintained application uptime during releases.
• Implemented centralized logging and alerting solutions using CloudWatch Logs and Prometheus. Improved observability and accelerated issue detection and resolution.
• Configured auto-scaling groups, load balancers, and multi-AZ architectures in AWS. Ensured fault tolerance, high availability, and performance during peak traffic.
• Performed cost optimization and capacity planning using AWS best practices. Reduced cloud spend while maintaining system performance and scalability.
• Automated operational tasks using Shell scripting. Improved efficiency, reduced manual effort, and ensured SLA adherence.
• Enforced security best practices using IAM roles, policies, and least privilege access. Ensured compliance with organizational and cloud security standards.
• Supported application deployments across Dev, QA, and Production environments. Validated releases against SLA/SLO requirements before production rollout.
• Managed backup, restore, and disaster recovery strategies in AWS. Ensured data availability and business continuity aligned with SLA commitments.
• Implemented networking configurations including VPC peering, NAT Gateway, and routing. Secured communication and improved connectivity between services.
• Conducted system health checks, audits, and performance tuning. Ensured infrastructure stability and compliance with operational standards.
• Collaborated with development teams to resolve build and deployment issues. Improved pipeline success rate and reduced release failures.
• Participated in 24/7 on-call support and release management. Responded to incidents within SLA timelines and ensured smooth production deployments.

Associate Software Engineer - Expertus Infotech Pvt.Ltd

(2011-03 - 2011-08)

• Developed and maintained web applications using Drupal, PHP, and MySQL. Delivered scalable solutions aligned with business requirements.
• Built custom modules, forms, and themes in Drupal. Enhanced application functionality and user experience.
• Worked on front-end development using HTML, CSS, JavaScript, and jQuery. Improved UI responsiveness and cross-browser compatibility.
• Supported application deployments and performed configuration changes. Ensured smooth releases and minimal production issues.
• Handled bug fixes and production support activities. Maintained application stability and performance.
• Collaborated with cross-functional teams for requirement analysis. Delivered features within timelines and quality standards.
• Performed database operations and query optimization in MySQL. Improved data retrieval performance and efficiency.
• Assisted in troubleshooting application and server-related issues. Ensured quick resolution and reduced downtime.

Software Programmer - Anantara Solutions Pvt Ltd.

(2007-08 - 2011-03)

• Developed web applications using Drupal, PHP, MySQL, and Apache. Delivered dynamic and data-driven applications for clients.
• Designed and implemented custom Drupal modules and themes. Enhanced application scalability and maintainability.
• Worked on responsive web design using HTML, CSS, and Bootstrap. Improved user experience across multiple devices.
• Integrated JavaScript and jQuery for dynamic UI functionality. Enhanced interactivity and client-side performance.
• Managed application support, bug fixing, and enhancements. Ensured smooth functioning of production systems.
• Performed database design and optimization for MySQL. Improved performance and reduced query execution time.
• Coordinated with clients and internal teams for requirement gathering. Delivered solutions aligned with business needs.
• Participated in deployment and release activities. Gained early exposure to release management processes.

Junior Programmer - Sky Reach Technologies Pvt Ltd.

(2007-01 - 2007-08)

• Developed basic web applications using PHP, MySQL, and HTML. Built foundational skills in web development and backend logic.
• Assisted in creating dynamic web pages and database integration. Ensured proper data handling and functionality.
• Worked on front-end enhancements using HTML, CSS, and JavaScript. Improved usability and layout design.
• Supported senior developers in module development and testing. Learned coding standards and development best practices.
• Performed debugging and issue resolution in applications. Improved application stability and code quality.
• Assisted in database management and query execution. Supported data integrity and consistency.
• Participated in testing and validation of application features. Ensured functionality met requirements.
• Gained exposure to software development lifecycle (SDLC). Built strong foundation for future development and DevOps roles.

Master of Science - Computer Science and Information Technology - Sourashtra College affiliated to Madurai Kamaraj University (2004 - 2006)

Bachelor of Science - Computer Science - Sourashtra College affiliated to Madurai Kamaraj University (2001 - 2004)