Roopashree Govindraj
Quality analyst
Talent
Edamani, Tamil NaduMember since June 15, 2023
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About
- Monitoring day to day quality scores of assigned team
- Identifying the defect points and also making the necessary actions to reduce the same in the future scenario.
- Support live queries on the floor and also virtually enhance the quality line of individuals.
- GS Auditor - Which takes place between the client and organization. I have played a vital role in the same.
- Part of day to day client calls and reports.
- I have conducted multiple brainstorming sessions with the analysts to understand their grey areas and help improve them on the same.
- Conducting floor huddles along with the regular BAU.
- I have played the role of acting TL and QA for the same assigned team for the time being in the absence of actual TL. Where I have not missed any of the KRA of both the sides.
Experience
- Monitoring day to day quality scores of assigned team
- Identifying the defect points and also making the necessary actions to reduce the same in the future scenario.
- Support live queries on the floor and also virtually enhance the quality line of individuals.
- GS Auditor - Which takes place between the client and organization. I have played a vital role in the same.
- Part of day to day client calls and reports.
- I have conducted multiple brainstorming sessions with the analysts to understand their grey areas and help improve them on the same.
- Conducting floor huddles along with the regular BAU.
- I have played the role of acting TL and QA for the same assigned team for the time being in the absence of actual TL. Where I have not missed any of the KRA of both the sides.
Education
B.com graduated in the year of 2017
