Roseline K

Detail-oriented and organized administrative professional with experience in school administration, admissions, customer service, and institutional operations. Skilled in handling inquiries, maintaining records, coordinating admissions and fee-related processes, and managing day-to-day administrative tasks. Experienced in communicating with students, parents, staff, and external stakeholders professionally and efficiently.

Strong in documentation, coordination, time management, and problem-solving. I also have skills in graphic design and digital communication, supporting school promotional and communication needs when required.

School Secretary - St. Francis Academy

(2022-01 - 2022-03)

An educational institution providing quality learning

• Looking after admission process
• Handling inquiries on site as well as on phone
• Writing letters and printing it
• Making time table on excel

Operation - India Spelling Bee

(2022-11 - 2023-02)

A competition engaging students in spelling

• Calling the registered schools
• Handling social media
• Managing live chat from website
• Tracking daily social media
• Sending advertising messages on WhatsApp and LinkedIn
• Maintained accurate records and organized data using Google Sheets

Customer Service & Technical Team - TeknoWise

(2023-04 - 2024-05)

• Provided frontline customer care by handling inquiries, resolving complaints, and addressing technical issues to ensure high customer satisfaction
• Acted as a problem solver, resolving customer concerns efficiently
• Delivered remote technical assistance for smart lock setup and troubleshooting through video calls, guiding users step-by-step
• Managed quality control by testing smart locks prior to dispatch, overseeing the packaging process, and coordinating online delivery bookings and logistics
• Managed the secure packing of hardware and coordinated on all online delivery bookings to ensure seamless dispatch and tracking

School Administration - St. Joan's School

(2024-09 - 2025-03)

Contractual position

• Streamlined the admissions process by managing inquiries and assisting with the completion of admission forms and payment coordination
• Monitored fee payments and collaborated with the accountant to track payments and identify defaulters
• Designed and created engaging graphics for social media and promotional materials for school events to increase engagement and attendance
• Ensured student well-being by providing first aid and communicating with parents/guardians during emergencies and health issues

Graphic Design - GEMA Education Technology Private Limited

(2026-05)

Internship

• Design and develop layouts for student handbooks, teacher handbooks, activity workbooks, and competition and passport sheets
• Convert structured educational content into visually engaging and print-ready formats
• Ensure consistency, readability, and visual appeal across all design outputs

INDIAN SCHOOL OF SECONDARY EDUCATION (ICSE) - Loreto Convent Entally (2016)

INDIAN SCHOOL OF CERTIFICATE (ISC) - Loreto Convent Entally (2018)

B.A - POLITICAL SCIENCE HONOURS - Women's Christian College