Roshan Philip

MBA-qualified payroll professional with 6+ years of experience managing end-to-end US payroll operations, multi-state compliance, and payroll system configuration. Proven track record leading and mentoring payroll teams, reconciling payroll accounts, resolving discrepancies, and partnering with technical teams on system enhancements. Deep working knowledge of FLSA, multi-state wage and hour rules, garnishments, and pre/post-tax deductions.

Seeking a Senior US Payroll Specialist or Payroll Team Lead role.

Customer Success Executive at Lumber Inc. (2026-01 – Present)

• Oversee and support US payroll processing for assigned client portfolio, ensuring accuracy and compliance with federal, state, and local regulations.
• Lead, mentor, and manage a team of payroll specialists and customer success associates, allocating tasks and monitoring performance to ensure timely, compliant payroll delivery.
• Drive onboarding and training for new clients on US payroll implementation and processes.
• Partner with technical teams to resolve system-related payroll issues and support payroll system enhancements.
• Serve as primary point of contact for clients on payroll services, proactively identifying needs and delivering tailored payroll solutions.
• Build trust-based client relationships that improve payroll service satisfaction and retention.

Payroll Specialist at Vensure HCM (2023-10 – 2025-10)

• Managed end-to-end US payroll processing, including data verification, payroll runs, and accurate, timely employee payments.
• Maintained up-to-date knowledge of US payroll laws, including FLSA and state-specific wage and hour rules.
• Processed interim and supplemental payrolls, including supplemental wages, termination pay, and off-cycle deductions/payments.
• Served as primary point of contact for client payroll matters, advising on compliance, workflows, and process enhancements.
• Reconciled payroll accounts and resolved discrepancies in a timely manner.
• Conducted payroll audits related to payments, deductions, taxes, and earnings.
• Addressed payroll questions from clients and employees, ensuring compliance and satisfaction.
• Mentored junior team members and contributed to knowledge-sharing and internal training programs.

Analyst — Payroll Operations at Wipro HR Services (2022-03 – 2023-10)

• Conducted census review and eligibility determination in support of US payroll processing.
• Supported payroll system configuration and integration, including payroll software and timekeeping systems.
• Identified and resolved payroll system issues and discrepancies.
• Served as escalation point for employee payroll concerns.
• Developed and maintained payroll documentation, SOPs, and training materials.
• Recommended and implemented process improvements across payroll operations.

Transaction Processing Officer — Payroll & Transaction Services at Mphasis Ltd (2020-12 – 2022-03)

• Prepared and reconciled payroll reports, ensuring compliance with federal and state authorities.
• Computed employee take-home pay from payroll, time records, and tax withholding data.
• Maintained payroll processing systems and records, ensuring data accuracy across pay cycles.
• Conducted quality checks and compliance testing on completed payroll production cycles.
• Handled payment collection and timely follow-up on payment arrangements, statement processing, and account adjustments.
• Performed testing of 402(g), ADP/ACP, and 410(b) nondiscrimination requirements for defined contribution plans.

Financial Associate at RR Donnelley India Outsource Pvt Ltd (2016-11 – 2018-09)

• Maintained a database of US payroll records to support smooth, accurate financial transaction processing.
• Provided record-keeping and administrative support for US client accounts, ensuring accurate transaction data.
• Reviewed and verified payment and disbursement amounts based on income and other qualifying factors.
• Executed financial transactions accurately and within compliance timelines.
• Administered US retirement accounts and 401(k) plan transactions in partnership with Ascensus, servicing more than 47,000 retirement plans.

Master of Business Administration in Finance & Human Resources – Kerala University (2014 – 2016)

Bachelor of Science in Physics & Computer Application – Kerala University (2011 – 2014)