Rouhin Bhattacharya

Motivated and customer-focused IT Support and Infrastructure Specialist with hands-on experience in technical support, customer service operations, troubleshooting, and issue resolution in fast-paced environments. Experienced in handling customer queries, coordinating with teams, and maintaining service quality standards. Strong communication, multitasking, and problem-solving skills with an eagerness to build a career in IT infrastructure, networking, and service desk operations.

IT Support / Service Desk Associate - Teleperformance Kolkata - Kolkata

(2025-09 - 2026-01)

• Provided technical and customer support through professional communication and issue resolution.
• Assisted users with troubleshooting system, connectivity, and service-related issues.
• Maintained service quality standards while meeting operational KPIs and response targets.
• Coordinated with internal teams to resolve escalations efficiently.
• Documented customer interactions and ensured timely follow-up on service requests.
• Demonstrated strong multitasking and problem-solving abilities in a fast-paced support environment.

Higher Secondary - Ram Mohan Mission High School

Secondary - Vivekananda Mission School