Lead – Technical Documentation | Algonomy (formerly known as Manthan) | Apr 2013 – Present
- Developed user-friendly and comprehensive technical documentation, including user guides, administrator guides, reference guides, and API guides.
- Led documentation strategy and planning, collaborating closely with development teams and writers.
- Ensured timely project delivery, conducted quality assurance reviews, and maintained up-to-date documentation and learning center sites.
- Mentored tech writers on tools, technologies, processes, and best practices.
- Introduced new tools and streamlined documentation processes, significantly improving efficiency and quality.
- Collaborated with the UX team to enhance UI texts, including labels, messages, and field-level help, across all Algonomy products.
- Produced engaging product videos, GIFs, and training materials.
- Created templates, style guides, and streamlined documentation processes.
- Mentored tech writers on tools, technologies, processes, and best practices.
Achievements:
- Implemented new tools to streamline documentation processes, significantly improving efficiency and ensuring high quality.
- Introduced context-sensitive Online help.
- Contributed to company recognition in the Gartner Magic Quadrant.
Lead Technical Writer | Novell Software | Sep 2011 – Apr 2013
- Created diverse technical documentation, including user guides, administrator guides, reference guides, and online help.
- Managed workload, priorities, and deadlines while providing valuable feedback on documents by other writers.
- Developed demos and presented them during sprint reviews and release meetings.
- Streamlined legacy documents to meet new standards.
Achievements:Received Manager Appreciation Award for delivering the first targeted document in Sentinel.
Technical Writer | EMC Software and Services | Jun 2010 – Sep 2011
- Created knowledge base articles and instructional videos for various EMC products.
- Edited and revised documentation for product development, support services, and end-user activities.
- Trained team members in knowledge base tools
- Migrated Greenplum documentation to EMC standards.
Technical Writer / Senior Technical Writer | IBM India | Jun 2006 – Jun 2010
- Created diverse technical documentation, including User guides, Administrator guides, Reference guides, Online help, CLI Reference, Integration guides, and more.
- Planned, developed, and reviewed technical documents.
- Conducted QA reviews for quality assurance.
- Managed Technical writer recruitment and mentoring.
Achievements: Received the prestigious "Employee of the Week" award twice from senior management at ISL.
ADDITIONAL EXPERIENCE
- Technical Support Executive | CLI3L (ITC Infotech) | Dec 2004 - Jun 2006 | Bengaluru, India
- Computer Teacher/BCA Counselor | Don Bosco | Jan 2003 - Dec 2004 | Kohima, India
