Ruby Mishra

Product Manager with nearly 7 years of total experience, including 4+ years in product management, building enterprise platforms, GenAI products, and workflow automation solutions across financial services and fintech. Experienced in product strategy, roadmap management, feature prioritization, stakeholder management, Agile delivery, LLMs, SQL, and data-driven product development

Product Manager at Goldman Sachs (2023-12 – Present)

• Led rollout of a GenAI-powered enterprise platform leveraging semantic retrieval, LLM-based search, prompt engineering, and AI-driven workflows to improve policy accessibility, knowledge discovery, and operational decision-making
• Own product strategy, roadmap, and feature prioritization for transaction clearance and conflicts management platforms supporting investment banking, asset management, trading, and control-function users across Goldman Sachs
• Partnered with compliance, legal, operations, engineering, and front-office teams to define product requirements, prioritize roadmaps, and deliver scalable technology solutions supporting regulatory and business obligations
• Directed digital transformation initiatives through workflow automation, rule-based triaging, and process optimization, automating ~90% of workflows and reducing turnaround time by 75%
• Led roadmap prioritization, stakeholder alignment, KPI tracking, and process optimization, while using ChatGPT, Claude, Gemini, and Copilot for product discovery, prompt engineering, requirements development, research, testing, and stakeholder communication; reduced operational errors by 35%

Product Manager at Paytm (2022-05 – 2023-12)

• Managed merchant platform initiatives for the EDC ecosystem serving 20K+ daily active users, driving workflow optimization, product enhancements, and improving operational resolution rates to 90%
• Designed and launched a merchant support chatbot, reducing grievance-related call volumes from 7.56% to 4.2% through conversational workflow redesign and self-service enablement
• Led end-to-end product lifecycle across engineering, UX, operations, and business teams by driving PRDs, sprint planning, UAT, GTM launches, and stakeholder communication

System Engineer at Tata Consultancy Services (2017-08 – 2020-06)

• Delivered middleware and SOA-based banking solutions supporting 20M+ users for Lloyds Banking Group
• Led automation initiatives improving release efficiency and reducing developer effort by 80%

MBA – Indian Institute of Management Indore (2020-08 – 2022-04)

B.Tech – Govind Ballabh Pant University of Agriculture & Technology (2013-08 – 2017-05)