Ruchi Kadam

Trust & Safety professional with 5+ years of experience at TikTok (Bytedance), driving quality excellence in large-scale content moderation and labeling operations. Demonstrated success in achieving >98% accuracy while leading calibration sessions and aligning global stakeholders on quality standards. Expert in root cause analysis (RCA) and process optimization, with a proven ability to identify quality gaps and implement data-driven solutions that improve team performance and reduce errors.

Strong experience collaborating with cross-functional teams including policy and training. Known for balancing policy enforcement with user empathy, ensuring platform safety while maintaining operational efficiency. Highly adaptable, detail-oriented, and committed to continuous improvement in fast-paced environments.

Senior Quality Analyst- Trust and Safety Operations at Bytedance (Tik-tok) (2022-07 – 2025-10)

Markets: EU, US, Canada

• Conducted structured transactional quality audits to ensure accuracy and compliance of case processing workflows. Was amongst the top performers.
• Monitored processing activities to identify errors, compliance gaps and performance deviations.
• Maintained 98%+ quality compliance across global operational process. Ensured documentation accuracy and adherence to defined SOP's and quality standards.
• Processed high volume transactional cases ensuring compliance and SLA adherence.
• Maintained 96-98% accuracy for processed cases by correctly tagging the policies for content.
• Analyzed weekly data to identify recurring error patterns and workflow inefficiencies.
• Conducted Root Cause Analysis (RCA) for top error categories and implemented corrective action plans.
• Reduced repeat errors by 3-5% through targeted quality interventions.
• Prepared detailed quality reports and trend analysis for management review (weekly/monthly).
• Partnered with cross-functional team including operations, resolve quality issues and providing support for new team members.
• Conducted calibration sessions and refresher training programs to address skill gaps.
• Mentored 12 members team for quality standard and process adherence best practices. Participated in quality improvement programs.

Content moderation at Bytedance (Tik-tok) (2020-05 – 2022-07)

• Moderated user-generated videos on Tik-tok platform and achieved the accuracy around 96-98%.
• Trained on adhoc tasks, audio tasks and age related tasks.
• Collaborated with internal teams for calibration and helped in improving the policy and identified policy gaps.

Bachelor of Mass Media in Advertising – Thakur college of Science and commerce (University of Mumbai) (2013-01 – 2016-06)

Fashion Designing in Fashion Designing – INIFD (Inter-National Institute of Fashion Designing), Andheri (2017-01 – 2019-02)