Ruchigarg

Experienced Customer Relationship Management (CRM) professional having rich expertise in managing Residential Projects with tremendous exposure in handling Customers Queries, Client Documentation & ERP Management.

Assistant Manager - Mangalya Group

(2025-02)

• Manage the entire process of late possession, ensuring all necessary documentation is completed and filed. Registry Process and all co-ordination with customer to the Keys of Flat with all Formalities.
• Handle customer accounts by generating allotments, Builder Buyer Agreement, issuing demand notes and reminders, and managing formalities related to transfer, cancellation, refunds, and payment plan changes.
• Follow up with team for Collection. Maintain daily collection reports for all projects, and manage client data using the 4QT software.

Sr.Executive - Sikka

(2024-01 - 2025-02)

• Manage the entire process of flat possession, ensuring all necessary documentations completed and filed.
• Handle customer accounts by generating allotments, Builder Buyer Agreement, issuing demand notes and reminders, and managing formalities related to transfer, cancellation, refunds, and payment plan changes.
• Maintain daily collection reports for all projects, and manage client data using the Pinga Software CRM and ERP software.

Sr.Executive - EXL

(2022-08 - 2023-09)

• Prepare and deliver detailed reports to clients, ensuring accuracy.
• Worked as Subject Matter Expert (SME) for Query Resolution. Respond to client queries, generate reports, and perform detailed analysis, providing feedback on outputs.
• Utilize case management tools to prioritize and manage tasks effectively.
• Collaborate with internal and external teams to ensure high-quality and timely resolution of issues.
• Maintain an up-to-date understanding of client products and services to support informed decision-making.
• Analyze and interpret financial statements from customers and potential clients, identifying key trends and insights.
• Conduct root cause analysis to identify trends and discrepancies in trade promotions, amounts, payment terms, and trade rates, providing actionable insights for improvement.

Sr.Executive, CRM - NIRALA INDIA

(2018-09 - 2021-08)

• Manage the entire process of flat possession, ensuring all necessary documentation is completed and filed. Registry Process and all co-ordination with customer to the Keys of Flat with all Formalities.
• Handle customer accounts by generating allotments, Builder Buyer Agreement, issuing demand notes and reminders, and managing formalities related to transfer, cancellation, refunds, and payment plan changes.
• Maintain daily collection reports for all projects, and manage client data using the 4QT CRM and ERP software.

Assistant Manager-CRM - Smart Homes Infrastructure Pvt. Ltd.

(2015-12 - 2018-08)

• Enter new booking details into the CRM software, and generate, verify, and dispatch welcome letters, allotment letters, demand letters, and other post-sale documents.
• Oversee customer accounts, including generating allotments, issuing demand notes and reminders, and managing requests for transfers, cancellations, refunds, and payment plan changes.
• Handle all after-sales activities, including allotments, execution of builder-buyer agreements, loan processing, document management, issuing demands/reminders/cancellation letters, possession, and registration processes.
• Maintain daily sales and collection reports for all projects, and manage client data using the 4QT CRM and ERP systems.

CRM Executive - Rudra Buildwell Construction Pvt. Ltd.

(2013-02 - 2015-12)

• Prepare and maintain daily sales and collection reports for all projects. Manage and update client data using 4QT CRM and ERP software.
• Oversee customer accounts, including generating allotments, issuing demand notes and reminders, and managing formalities related to transfers, cancellations, refunds, and payment plan changes.
• Assist the sales team in preparing quotes and follow up with customers on open issues to ensure timely resolution.
• Track and update customers and partners on warranty status, and proactively follow up on service plan renewals.
• Provide project updates to customers and address any discrepancies in accounts, ensuring resolutions align with customer satisfaction and company policies.

TEST Engineer - Broadway Info Tech - Noida

(2010-11 - 2011-05)

IT Executive - HCL Infosystems

(2007-02 - 2008-12)

MCA - Master of Computer Application - M.D. University Rohtak

B.A - English Honours - MJP Rohilkhand University

Intermediate - C.B.S.E Board

High School - C.B.S.E Board