Ruchika Babbar

Detail-oriented and organized Patient care coordinator with 7 years of experience in hospital administration, ensuring smooth floor operations in a fast-paced multispecialty healthcare environment. Adept at coordinating between departments, managing patient flow, handling administrative tasks, and maintaining compliance with hospital protocols. Strong communication and multitasking skills with a patient-centric approach.

Patient Care Coordinator - Sri Balaji Action Medical Institute - New Delhi - Paschim Vihar

(2018-01)

Managed Daily 10 to 15 Patient for a 30-bed multispecialty unit, ensuring smooth patient admissions, discharges, and transfers.

• Supervised nursing staff & support personnel, resolving scheduling conflicts and improving shift efficiency.
• Acted as the primary point of contact for patient/family concerns, improving satisfaction scores.
• Coordinated between doctors, nurses, and support staff for efficient patient care.
• Coordinated doctor-patient appointments, minimizing scheduling overlaps.
• Oversaw patient admissions, discharges, and transfers while maintaining accurate records.
• Handled patient and visitor inquiries, resolving concerns promptly.
• Assisted in billing & insurance processing, reducing claim rejections.

Bachelor of Arts - Delhi University (2020)