Ruchika G

Dedicated Salesforce Administrator with over 6+ years of experience in implementing, configuring, and supporting Salesforce platforms across various industries. Expertise in Sales Cloud and Service Cloud administration, user management, and system optimization. Skilled in streamlining business processes through effective use of Salesforce tools including Workflows, Process Builder, and Flow.

Proven track record of enhancing user adoption, providing comprehensive training, and delivering excellent support. Adept at collaborating with US-based business teams.

Salesforce Administrator at Rsystems (2024-12 – Present)

• Oversee the day-to-day administration of the Salesforce platform, including user management, security settings, data integrity, and system configuration.
• Lead and mentor a team of Salesforce administrators, providing guidance, training, and support to ensure high performance and professional growth.
• Configure and customize Salesforce to meet business requirements, including creating custom objects, fields, flows, validation rules, and reports while adhering to governor limits and SF security model.
• Provide advanced support to Salesforce users, troubleshooting issues, and implementing solutions to enhance user experience and productivity.
• Ensure data quality and integrity by implementing data governance policies, performing regular data audits, and managing data imports and exports.
• Identify opportunities for process improvements and automation within Salesforce, collaborating with business stakeholders to implement effective solutions.
• Maintain comprehensive documentation of Salesforce configurations, processes, and procedures, ensuring knowledge transfer and continuity.
• Ensure compliance with security policies, data privacy regulations, and industry standards, implementing best practices for data protection and system security.

Senior Salesforce Administrator at Cognizant Technology Solutions (2018-05 – 2024-07)

• Lead and participate in Salesforce-related projects, managing timelines, resources, and deliverables to ensure successful project outcomes.
• Work closely with business stakeholders to understand their needs, gather requirements, and translate them into technical solutions within Salesforce.
• Manage all aspects of Salesforce administration including user setup/deactivation, permissions, roles, and sharing rules.
• Implement and maintain Salesforce configuration changes including workflows, Process Builder, Flow, custom fields, and reports.
• Oversee sandbox environments and perform proactive system maintenance, including Security Reviews and Release Updates.
• Enhance data management practices and improve overall Salesforce data quality through automation and best practices.

Salesforce Administrator at Worldpay (2024-07 – 2024-12)

• Gathered and documented business requirements for Salesforce customizations
• Configured standard and custom objects to meet specific business needs
• Implemented automated workflows and approval processes to streamline operations
• Created custom reports and dashboards for executive insights
• Provided user training and created documentation for new features and processes

Salesforce Administrator at Worldpay (2024-07 – 2024-12)

Project: Hartford Life Insurance

• Configured Sales Cloud applications to meet business requirements
• Managed user roles, profiles, and security settings to ensure proper data access
• Maintained custom reports, dashboards, and folders for various user profiles
• Utilized Data Loader for bulk data operations and migrations
• Supported end-users with day-to-day Salesforce usage and troubleshooting

Bachelor of Technology in Computer Science Engineering – SGGS, NANDED (2012 – 2015)