Sundeep Kosaraju

Salesforce Developer & Administrator with 4 years of experience delivering robust solutions on the Lightning platform. Expert in bridging business needs with technical execution using a clean mix of advanced Flow automations, custom Apex logic, and high-performance Lightning Web Components (LWC). Proven track record of optimizing platform performance, ensuring data security compliance, and building scalable CRM architectures within strict governor limits.

Technical Consultant at E & B Ventures Pty Ltd (2023-10 – 2026-01)

Developed and maintained Salesforce solutions to support retail store operations, customer management, and franchise business processes.

• Built automated workflows using Salesforce Flows to handle customer onboarding, inventory requests, and manager approvals, which cut down a lot of manual paperwork
• Managed user access and Salesforce security by implementing Profiles, Permission Sets, Role Hierarchies, and Sharing Rules to enforce data visibility tailored to staff roles
• Used Data Loader to clean up and move large amounts of store data and product listings, keeping the system accurate and up to date
• Created easy-to-read reports and dashboards so store managers and leadership could easily track daily sales performance and customer trends
• Collaborated with business stakeholders, store managers, and technical teams to gather requirements, translating end-user frustrations into practical Salesforce enhancements
• Created simple, custom screens using Lightning Web Components (LWC) to help shop floor employees update customer details quickly
• Wrote Apex code and triggers to process large batches of daily sales transactions and customer points without slowing down the system

Technical Consultant at BMP Technology (2021-04 – 2023-10)

Supported Salesforce solutions for e-commerce businesses, focusing on customer engagement, order management, and sales process automation.

• Designed automated processes using Flows and validation rules to guide online shoppers smoothly from creating a lead to placing an order
• Automated lead-to-order and customer service workflows by deploying Record-Triggered Flows, Approval Processes, Validation Rules, and Email-to-Case to accelerate response times for online returns, refunds, and shipping inquiries
• Managed data cleanup and imports for online customer profiles and product catalogs so our backend system stayed organized
• Controlled platform security by setting up basic access rules and permissions for the online sales and shipping teams
• Set up dashboards that tracked web sales, customer sign-ups, and how long it took to ship out orders
• Wrote custom Apex classes and built web components to add extra features to the online store that standard Salesforce couldn't do out of the box
• Connected Salesforce with external online shop applications and tracking tools using Apex to make sure data flowed smoothly between systems

Master of Information Technology in Information Technology – Charles Sturt University (2019)

Professional Year Program – Performance Education Australia (2020)