Senior Product Manager – Technical - Mastercard Technology Pvt Ltd
(2024-12)
Own the end-to-end product management cycle for the Mastercard Payment Gateway (MPGS), leading cross-functional teams across Engineering, Regional Product, UX/Design, and Client Delivery to deliver scalable, differentiated front-end products.
- Drive and own customer experience strategy forward, consistently innovating and solving complex problems with a strong focus on the end-to-end customer journey.
- Select and own prioritized features from the product backlog, create detailed user stories, support estimation sessions, and prioritize items across sprints for optimal delivery flow.
- Review and accept user stories against defined acceptance criteria and deliver feature-level demos to stakeholders.
- Analyze API specifications and ISO standards to ensure accurate data mapping and regulatory alignment; architect and document new modernization APIs using the OpenAPI Specification (YAML).
- Lead modernization of gateway connectivity to local and domestic payment schemes, identifying and closing gaps in modernized APIs by coordinating analysis and delivery across multiple domain teams.
- Partner with Solution Architects to co-design scalable solutions, perform high-level analysis, and estimate feature complexity using T-shirt sizing.
- Own creation and maintenance of external documentation (for acquirers/merchants) and internal documentation, delivering knowledge handover to operational and support teams post-launch.
Senior Implementation Specialist (CIS) - Mastercard Technology Pvt Ltd
(2018-04 - 2024-12)
- Led 20+ implementation projects for Mastercard Payment Gateway (MPGS) and Loyalty Platforms, delivering 100% on-time go-lives in accordance with global governance standards, and standardized processes for future implementations.
- Managed 5–10 concurrent customer implementation programs, evolving integrations with acquiring banks while ensuring timely delivery and high customer satisfaction.
- Served as primary liaison across cross-functional teams (GPI, Product Delivery, Account Teams) in the AP region to deliver current and emerging gateway products.
- Owned test strategy validation and end-to-end test planning for new product and feature releases; created standardized, externally shareable project plans and delivery timelines.
- Identified implementation risks early and drove mitigation directly or through escalation, contributing to zero critical production issues at go-live, while streamlining planning and stakeholder communication to cut project turnaround time by 15–20%.
- Supported client technical queries on onboarding, APIs, and integration steps, working directly with merchant development teams and member banks to resolve production and test issues across Gateway, Loyalty, and Rewards products.
- Earned formal recognition on the Mastercard Recognition Portal and multiple Best Manager awards for delivery excellence and leadership.
Implementation Specialist (CIS) - PRI India Ltd
(2016-05 - 2018-04)
Client: Mastercard
- Drove customer processing implementation projects for electronic payments processing activities, serving as central point of contact for customer representatives throughout the project lifecycle.
- Assessed and documented customer requirements and implementation impacts on core and non-core processing systems, defining scope and handling multiple concurrent implementation projects.
Senior Implementation Consultant - TechPartners-ME Consultants
(2013-12 - 2015-08)
Client: Axis Bank
- Implemented payment reconciliation solutions using Smart-Stream's TLM Corona product, covering ATM, Debit Card, Chargeback, and Dispute reconciliation processes, from requirements mapping through client sign-off.
- Developed stored procedures, functions, and views (SQL/PL-SQL) for end-user reporting, and led end-to-end deployment, troubleshooting, and issue resolution during implementation.
Assistant Manager – Recon Operations - Financial Software Systems Pvt. Ltd.
(2006-04 - 2013-10)
Clients: Bank of Maharashtra, Central Bank of India | Product: Debit Card Reconciliation System
- Managed end-to-end Debit Card ATM Reconciliation operations, supervising activities to reach 100% error-free output; specialized in Visa/Mastercard/NPCI interchange settlement, reporting, financial entries, and chargeback handling.
- Led and evaluated a reconciliation team, ensuring quality delivery and client satisfaction, and facilitated rollout of new product features through structured UAT trials.
