Rupam Das

Senior UX/UI Designer at eGain Corporation, Sunnyvale CA, US (2024-06 – 2025-12)

Designed AI powered AI Agent experiences across contact center, employee, and customer self-service platforms, improving First Contact Resolution by 37% for 10K+ advisors and increasing NPS by 30 points.
Led UX for AI knowledge platforms and integrations, driving 70%+ adoption, reducing onboarding time by 67%, and improving speed-to-competency by 50%.

UX/UI Designer at eGain Corporation, Pune (2020-02 – 2024-06)

Redesigned end-to-end experiences across eGains Admin Console, Knowledge Console, and Sales Advisor, modernizing workflows and improving usability for enterprise users.
Led Cisco ECE redesign and integration, partnering closely with Product and Engineering to align design decisions and significantly improve training time and speed-to-competency.

Interaction (UX/UI) Designer at Talentica Software, Pune (2017-08 – 2020-01)

Guided several well-funded startups, from Series A through D, with initially indistinct requirements, to successfully realize their UX/UI goals.
Established a comprehensive product design roadmap, ensuring a unique and seamless user flow, while adhering to tight deadlines.

UX/UI Designer at Cognizant Technology Solutions, Kolkata (2015-09 – 2017-07)

Designed intuitive experiences for apps and websites across retail, insurance, banking, and hospitality, applying User-Centered Design to balance user needs and business goals.
Delivered reusable design assets with clear rationale, led brainstorming sessions, and collaborated with teams to streamline workflows and drive user-focused product roadmaps.

UX Research Intern at Design Department, IIT Delhi (2014-05 – 2014-07)

UX/UI Designer at Skarma Branding and Consultancy (2013-05 – 2013-07)

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