Rupam Das
Senior UX/UI Designer | AI-Driven UX & Enterprise Design | Crafting intuitive human-centered solutions for B2B/B2C Digital Experiences
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About
Designing products and services with 10+ years of multi-disciplinary experience for evolving global markets. Skilled in enterprise UX, I deliver data-driven, user-centric solutions that drive results. Thrive on turning complex problems into intuitive, AI-ready digital experiences through close collaboration with PMs and Engineering.
Experience
Senior UX/UI Designer at eGain Corporation, Sunnyvale CA, US (2024-06 – 2025-12)
- Designed AI powered AI Agent experiences across contact center, employee, and customer self-service platforms, improving First Contact Resolution by 37% for 10K+ advisors and increasing NPS by 30 points.
- Led UX for AI knowledge platforms and integrations, driving 70%+ adoption, reducing onboarding time by 67%, and improving speed-to-competency by 50%.
UX/UI Designer at eGain Corporation, Pune (2020-02 – 2024-06)
- Redesigned end-to-end experiences across eGains Admin Console, Knowledge Console, and Sales Advisor, modernizing workflows and improving usability for enterprise users.
- Led Cisco ECE redesign and integration, partnering closely with Product and Engineering to align design decisions and significantly improve training time and speed-to-competency.
Interaction (UX/UI) Designer at Talentica Software, Pune (2017-08 – 2020-01)
- Guided several well-funded startups, from Series A through D, with initially indistinct requirements, to successfully realize their UX/UI goals.
- Established a comprehensive product design roadmap, ensuring a unique and seamless user flow, while adhering to tight deadlines.
UX/UI Designer at Cognizant Technology Solutions, Kolkata (2015-09 – 2017-07)
- Designed intuitive experiences for apps and websites across retail, insurance, banking, and hospitality, applying User-Centered Design to balance user needs and business goals.
- Delivered reusable design assets with clear rationale, led brainstorming sessions, and collaborated with teams to streamline workflows and drive user-focused product roadmaps.
UX Research Intern at Design Department, IIT Delhi (2014-05 – 2014-07)
UX/UI Designer at Skarma Branding and Consultancy (2013-05 – 2013-07)
Education
Bachelor in Design in Design – IIT Guwahati (2011-08 – 2015-07)
Certification of Completion in Generative AI – Stanford University Online (2026-03 – 2026-03)
