Rupsa Sadhukhan

Dedicated Customer Support Executive with 1 month of customer service experience at Samsung Call Center. Skilled in customer handling, call support, problem resolution, and communication. Fluent in Bengali and Hindi with basic working proficiency in English. Looking for a Work From Home Customer Support / Chat Support / Email Support role.

Customer Support Executive - Samsung Call Center

Duration: 1 Month

• Handled inbound customer calls professionally.
• Assisted customers with product, service, billing, and complaint-related queries.
• Resolved customer issues with patience and empathy.
• Maintained company quality standards and call-handling guidelines.
• Achieved first-call resolution whenever possible.
• Maintained accurate customer information in the system.
• Delivered excellent customer service while working under pressure.
• Followed company policies and customer support procedures.

Bachelor of Arts - B.A. - Netaji Subhas Open University

Higher Secondary - HS - West Bengal Council of Higher Secondary Education